Help Center
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Personal account
General questions about the service
FAQ
Creating and editing a company
Working with sources
Work with reviews
Working with a Photo tool
Google
2GIS (URBI)
Facebook
Yandex
Personal account
Where to start?
Dashboard
My companies section
Create/Edit company in Personal account
Sources
Work with reviews section
Response templates section
Tags section
Auto-replies section
Statistics
Reviews analysis section
Reviews generator
Questions and answers
Photo & Video section
Online Presence section
Store locator
Сommunication
Posts section
Duplicates and fakes
Local Pack positions
Products and prices section
Tariffs and limits
Profile section
Users
Account settings
Groups of companies section
Notifications settings
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Help Center
Personal account
General questions about the service
FAQ
Creating and editing a company
Working with sources
Work with reviews
Working with a Photo tool
Google
2GIS (URBI)
Facebook
Yandex
Personal account
Where to start?
Dashboard
My companies section
Create/Edit company in Personal account
Sources
Work with reviews section
Response templates section
Tags section
Auto-replies section
Statistics
Reviews analysis section
Reviews generator
Questions and answers
Photo & Video section
Online Presence section
Store locator
Сommunication
Posts section
Duplicates and fakes
Local Pack positions
Products and prices section
Tariffs and limits
Profile section
Users
Account settings
Groups of companies section
Notifications settings
Personal account
Where to start?
Where to start?
Dashboard
Dashboard | Current information about your business
How to add a story to Yandex card in the Overview section?
My companies section
My companies
How to filter companies?
How to check the feed and import companies into the personal account?
How to export company data?
Connected feeds
How to go to account settings?
How to go to notifications settings?
How to log out of your personal account?
How to hide the menu window?
See more
Create/Edit company in Personal account
Create/Edit company
How to go to another section of the page?
How to add/edit a company name?
How to add/edit a brand and a branch code?
How to add/edit a company address?
How to add/edit legal information?
How to add/edit categories (type of activity)?
How to add/edit contact information?
How to add/edit a website and links to social networks?
How to add/edit working hours?
How to add/edit a temporary opening hours?
How to add/edit a payment method?
How to add/edit a company description?
How to add/edit a company logo and cover?
How to add/edit a photo gallery?
How to add/edit features and additional information for catalogs?
How to specify/edit features for Google catalog?
Closing and/or deleting a company
What to do after filling in all the fields?
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Sources
Sources
Google Business Profile linking
How to set up a company’s link to Facebook?
How to verify a company/group in Yandex?
Work with reviews section
Reviews
Reviews | New Design
How to filter reviews?
How to respond to a review?
How to respond to a review using response templates?
How to respond to a review by neural network?
How to send, edit or delete the offered autoreply template?
See more
Response templates section
Response templates
How to create/edit a template?
Tags section
Tags for reviews
How to create/edit a tag?
Auto-replies section
Auto-replies
How to create a rule?
How to edit rules?
How to work with the list of rules?
Statistics
Review and Response Statistics
Reviews analysis section
Reviews analysis
Reviews analysis filters
Search by reviews
Distribution of reviews by country and region
Statistics by city
Content of reviews
Sentiment distribution
Distribution of reviews by time and tone for the selected period
Statistics on companies
Tag cloud
Distribution of reviews by source
Top 5 employees for the period
Employee report
Top 5 topics
Statistics by keywords and topics
Comparison with competitors
Comparison of the reviews analysis with another time period
How to download the report?
Card Ratings
See more
Reviews generator
Reviews generator
How to view negative reviews?
How to view the created sets of QR codes?
How to create/edit a set of QR codes?
How to access the survey and copy its link?
How to view statistics on the use of QR codes?
How to download a report on QR codes?
How to export customer data?
How to find a set of QR codes?
How to download a set of QR codes?
How to delete a set of QR codes?
Promo codes
Used Promo Codes
Questionnaires
How to create/edit a questionnaire?
Survey statistics
See more
Questions and answers
Questions and answers
How to filter the questions?
How to answer the question?
How to go to the source of the question?
Photo & Video section
Photo & Video
How to view information about a photo and video?
How to filter photos and videos?
How to complain about a photo and video?
How to delete a photo and video?
Photo and Video Analytics
See more
Online Presence section
Online presence analytics
How to filter online presence analytics?
Overall online presence indicators
Synchronization at platforms
Online presence in Google
Online presence in Yandex
Online presence in 2GIS (URBI)
Online presence in Facebook
Impressions by search phrases
How to compare online presence analytics for different periods of time?
How to download analytical data?
Analytics of online presence by location
See more
Store locator
Store locator
How to create/edit a store locator?
How to delete a store locator?
Сommunication
Сommunication
How to set up communication with clients?
How to connect Facebook for communication?
How to connect Instagram for communication?
Posts section
Posts
How to create/edit a post?
What are the requirements for posts in the services?
Links to the publication on the site
How to filter posts?
How to view the publication calendar?
See more
Duplicates and fakes
Duplicates and fakes
Duplicate and fake search results
How to work with duplicates and fakes?
Duplicate and Fake Settings and Statistics
Local Pack positions
Local Pack positions
What is displayed in the position distribution chart?
What is shown in pickup results?
How to view the results of a pickup for a certain company?
What is shown in the results of the surveys by requests?
Manage rules
Analytics by queries
Leaderboard
See more
Products and prices section
Products and prices
How to create a price group?
How to create a group from a file?
How to create a group from a feed?
What is displayed in the list of groups?
How to edit a price group?
How to delete a price group?
How to upload products through IIKO?
See more
Tariffs and limits
Tariffs and limits
Profile section
Profile
Personal information and account deletion
Password change
Two-factor authentication
Language
See more
Users
Users
How to add users?
What is displayed in the list of users?
How to edit a user?
How to delete a user?
See more
Account settings
Account settings
How to link and re-link Facebook account?
Groups of companies section
Groups of companies
How to create a new group of companies?
How to edit a group of companies?
Notifications settings
Notifications
Browser notifications tab
Email notifications tab