Help Center
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General questions about the service
General questions about the service
FAQ
Creating and editing a company
Working with sources
Work with reviews
Working with a Photo tool
Google
2GIS (URBI)
Facebook
Yandex
Personal account
Where to start?
Dashboard
My companies section
Create/Edit company in Personal account
Sources
Work with reviews section
Response templates section
Tags section
Auto-replies section
Statistics
Reviews analysis section
Reviews generator
Questions and answers
Photo & Video section
Online Presence section
Store locator
Сommunication
Posts section
Duplicates and fakes
Local Pack positions
Products and prices section
Tariffs and limits
Profile section
Users
Account settings
Groups of companies section
Notifications settings
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Help Center
General questions about the service
General questions about the service
FAQ
Creating and editing a company
Working with sources
Work with reviews
Working with a Photo tool
Google
2GIS (URBI)
Facebook
Yandex
Personal account
Where to start?
Dashboard
My companies section
Create/Edit company in Personal account
Sources
Work with reviews section
Response templates section
Tags section
Auto-replies section
Statistics
Reviews analysis section
Reviews generator
Questions and answers
Photo & Video section
Online Presence section
Store locator
Сommunication
Posts section
Duplicates and fakes
Local Pack positions
Products and prices section
Tariffs and limits
Profile section
Users
Account settings
Groups of companies section
Notifications settings
General questions about the service
FAQ
How to register a personal account?
How to transfer company data?
How to export companies via file?
How to import and update data through json feed
Why can’t you make a feed for us?
How to convert a json file to a link?
Categories
How to add temporary working hours in Yandex and Google?
How to make a proper description of your business?
Information about my company is not published on the partner website
How to set up BrandWizard Integration with Usedesk?
Is the information stored on the maps after the license expires?
Why should I pay you if our specialist can manually enter all the information?
Moderation and synchronization of company data
What is the final percentage of data synchronization?
How many photos can be added to the publication through the personal account?
Why add a Google Business Profile, Facebook account and confirm Yandex?
What questions may arise in relation to the API?
Roles in personal account
Browser requirements for working with BrandWizard
Working with substitution numbers (call tracking)
YML-feed
What are the difficulties in working with banks?
How to get a token for Store Locator?
YML and CSV formats
All elements included in offer in the simplified type. YML and CSV formats
What are UTM tags and call tracking?
Report on online presence in Yandex, 2GIS, Google, Facebook directories.
How to open a CSV file?
How do we work with iiko?
How to create a key in iiko?
See more
Creating and editing a company
Who should monitor the updating and relevance of information in the services?
What are the rules for location names?
What is the company name being sent?
What are alternative names?
What is a branch code and why is it needed?
Where is the legal information that is entered when creating a company displayed?
Why is it important to specify 3 categories or more?
Why are there two fields “Short Description” and “Full Description” in the personal account when creating a company?
Which image cannot be placed as a logo?
What should be displayed on the cover of the company?
Where is the cover used?
Is there a limit on adding photos to the personal account?
How to make a photo the main photo in the card?
Why is it that when filling in all the fields in the personal account, the fullness of the profile in Google and Yandex is still very low?
Why does the manager not automatically receive notifications when new points are added to the feed?
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Working with sources
What if the data about the company has already been posted in any source?
Why do you need to buy a license for a new point?
Why is it needed to buy licenses when moving and you can’t transfer licenses when closing a location?
Why can't the address of an existing point be changed?
Why is the closed location not removed from the maps, but displayed with the “Closed Forever” status?
Why are the locations not visible on the maps?
Why is the route to the location on the maps built incorrectly?
Why is the PIN on the maps located outside the building?
Why can third parties change the information on the cards and upload photos there?
Why is the company not in the Local Pack?
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Work with reviews
Which sites are reviews collected from and from where can they be responded to?
Link formats for collecting reviews
Why is there no button to respond to 2GIS (URBI) reviews?
What are the limitations for responses to reviews?
Why do we need templates for responses to reviews?
Why is the review date later than the response to the review?
How to register on Tripadvisor?
How to confirm the owner’s rights to the company in Tripadvisor?
Why does the average rating for reviews in the personal account differ from the one in the catalog?
Where can I find information on notifications about reviews?
How often do review notifications come to your email?
Why is the location address not specified in the personal account on the reviews?
Why don’t the maps publish a review?
What are NPS, OTS and Positivity Index? How to increase these indicators?
Why can’t reviews be appealed to Google from the personal account?
How to delete a negative review in Google?
Reports (uploads) on reviews from your personal account
Why is the average rating of reviews in the personal account different from the rating in the catalog?
Why is the company's rating not displayed in Yandex?
Why is the address of the location not specified in the reviews in the personal account?
Why do reviews from Yandex for previous dates appear?
Why are user nicknames on Yandex encrypted?
Categories for autotags
Exceptions in categories for auto tags
See more
Working with a Photo tool
What is the probability that the photo will be deleted after the complaint?
How quickly will the photos be deleted after complaining about them in the photo manager?
Google
Registering an account in Google Business Profile
What is to be done if access to Google Business Profile is lost?
How to confirm companies in Google using BrandWizard in bulk if you have more than 10 branches?
Requirements for mass account verification in Google
How to confirm a company in Google?
How to confirm locations via Google Search Console?
How to create an address group in Google Business Profile?
How to assign an administrator/owner of an address group in Google Business Profile?
What are additional links in Google?
How to work with the Questions and Answers about places in Google?
Google verification via real-time video meeting with BrandWizard
How to Record a Video for Google?
See more
2GIS (URBI)
How to register in 2gis (URBI)?
How to add locations to the 2GIS (URBI) personal account?
Supported 2gis (URBI) countries and regions
Is it possible to speed up data acceptance on 2gis (URBI)?
Service "People say" 2GIS (URBI)
See more
Facebook
How to create a Facebook account and business page?
How to create a business manager and a main (brand) page on Facebook?
How to upload locations to Facebook using a file?
What to do if the rights to Facebook have been lost?
Which organizations can’t be posted on Facebook?
How to create location pages on Facebook?
How to oblige Business Manager account users to enable two-factor authentication?
See more
Yandex
What is a hidden location in Yandex, and how to fix it?
How to get and keep the blue checkmark in Yandex?
How to provide access in Yandex.Business?
Video confirmation of the location address in Yandex Maps
How to record a video to remove a location from the online organization status in the Yandex catalog?
See more