Duplicates and fakes
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      Duplicates and fakes

      In this article, you will get acquainted with the following information:

      A duplicating location (duplicate) is a company with name/altname name and address matching one of your locations.

      A fake location (fake) is a company with name/altname name matching your company, but the address does not.

      Altnames are alternative names of a company that users can use to search for your locations.

      Removing duplicates and fakes will allow you to:

      • Improve search results. If the catalog system finds duplicated contact information for your company, it will lower both cards (main and duplicating/fake) in the results of the local search.
      • Collect all user reviews, respond to them in a timely manner, and maintain the company's reputation.
      • Get all user questions from Google cards, answer them, and turn them into real customers.
      • Get rid of negativity and loss of customers. A user may enter a duplicating company card in the catalog with incorrect information and not be able to reach the phone number listed there or come during non-working hours.
      • Avoid account blocking. If customers find that your data contradicts each other, they will begin to send complaints and report inaccuracies. This will attract the attention of Google/Yandex, and they, in turn, can block your company's account and delete your cards.

      To go to this section, click on Duplicates and Fakes in the personal account menu.

      Attention! If new duplicates or fakes have already been found, their amount will be indicated next to the field.

       

       

      If you already have a license connected:
      • The check will only be launched if the percentage of company synchronizations for one of the Google or Yandex catalogs reaches 70%. The search will only be performed for the service that has reached this percentage.
      • When the second catalog reaches 70%, the check for it will be performed in the next launch.

      The search takes place once a month from the date of the last search start.

      When you go to the section, 2 page options may be displayed:

      1. Main page with a list of duplicates and fakes. The results have been obtained, they are available for review and actions can be taken based on them.



      2. Everything is fine, there are no duplicates and fakes! Here you can also go to the page with previous results.

       

       

      What data regarding fake entries and duplicates is presented on the page?

       

      The main page displays the date of the next search. Results will be available after the primary processing, which can take several days.

      If a search is currently in progress and the page with previous results has been opened, the status Search in progress will be displayed instead of the date.

       

       

      At the beginning of the section, the following data will be displayed:

      • Number of all searches that have been launched. 
      • Number of companies that have been filtered out.
      • Number of new duplicates.
      • Number of new fakes.
      • Number of duplicates and fakes under moderation - locations that are waiting for processing by BrandWizard employees to send a complaint to the catalog.
      • Number of complaints submitted.

      Also, a list of all found locations is displayed, showing:

      • The catalog icon where the duplicate or fake was found.
      • The date the location first appeared in search results on the service.

      • Name, address, category, and link to the source of the location found.

      • The main location on which the duplicate was found.
      • Company status and date of the last update.

       

       

       

      How to filter out fake entries and duplicates?

       

      You can filter the results by fakes and duplicates:

      • By type. By default, all results will be shown. You can choose to sort by duplicates or fakes only.



      • By catalog. Google Maps search is available. To sort, click on the field, select the desired option from the drop-down list, and click OK.



      • By brand. Only those brands for which results were found will be displayed in the filter. To sort, click on the field, choose the necessary from the drop-down list and click OK.



      • By status:
        • New.
        • Under moderation. The company is waiting for processing and sending a request for removal to the catalog.
        • Complaint sent. Means that a complaint about the location has been sent and is awaiting approval in the catalog. Waiting time for a response is 1-3 weeks.
        • Action required. The catalog requirement must be fulfilled to remove the duplicate or fake.
        • Request approved. The location has been removed from the source.
        • Request rejected. The catalog did not accept the complaint about the location.
        • Hidden. Your company or location was found, which has nothing to do with your brand.
      • By default, the following statuses can be set:

        • If there are new locations and those require action, the statuses New and Action required will be set.

        • If there are new locations but none requiring action, the New status will be set.

        • If there are locations that require action, but no new ones, the Action required status will be set.

        • If there are no new or action-required locations, but there are locations with complaints and under moderation, the Under moderation and Complaint sent statuses will be set.

        • If there are companies with complaints, but no new or action-required locations under moderation, the Complaint sent status will be set.

        • If there are locations under moderation, but no new or action-required locations with complaints, the Under moderation status will be set.

        • If there are no companies under any of the above-mentioned statuses, the statuses Request approved or Request rejected will be set.

      • To filter by a specific status, click on the necessary one and deselect the previous one/s.

      • To filter by more than one status, click on the needed statuses and deselect the others.

      How to send a complaint about a duplicate/fake can be found below.