--- title: How to work with duplicates and fakes? description: After the search is complete and the results are displayed on the page, select the New status. Only new duplicates and fakes will be shown. You need to review the found location, go to the sourceб if --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-work-with-duplicates-and-fakes#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Duplicates & Fakes](https://help.brandwizard.io/knowledge/duplicates-fakes?hsLang=en) # How to work with duplicates and fakes? After the search is complete and the results are displayed on the page, select the **New** status. Only new duplicates and fakes will be shown. You need to review the found location, go to the sourceб if necessary, and determine if it is a fake or a duplicate. If the company is a fake or a duplicate, click **Remove Fake** or **Remove Duplicate**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/b2be628359813ae9ecb4cecf9881d24935f6c06f)   Then the location will move to the **In moderation** status. The maximum time for a company to be in moderation is 11 days.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/674d97d04d998d2c73137a28c583bca3e2157d66)   At this step, you can change your selection. Hover your mouse over **Cancel** and select the desired option from the drop-down list: - My location (your company). - Not my location (it has nothing to do with your brand and is a different company). The company will be **hidden**. More information about this status can be found at the end of this instruction.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/5a20cd2b66d25d4730bb3893719e230ad05d4436)   After your location is processed, a complaint will be sent to the catalog for removal. The waiting period for a response is 1-3 weeks.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/2edd933e1aead7b25a4f8a1a8ddbf7fbe5291e36)   Then there are two options: - If the complaint is accepted, the location will move to the **Claim approved** status and it will be removed from the source. ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/ac23fd5b4268e9e66829c6ada4341748c6488942) - If the catalog does not accept the complaint, the location will move to the **Claim rejected** status. To find out the reason for rejection, click on **Details**. ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/dcba2403a2396471a57150f9b98b99f14f5cafdc) A window will open with information about your location and the found location, as well as the reason for the complaint rejection by the source.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/d21d4b0258b4244544d526ba198bbaf268ba644c)   There are cases when a company can move to the **Action Required** status. This means that there are reasons why the catalog cannot remove the duplicate or fake, but they can be elminated. To find out what actions are required, click **Requirements**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/5c4f9f09503b99fbee460b2647378715411faaf1)   A window will open where the problem that needs to be elminated will be indicated: 1. Information about the duplicate/fake location is on your website, and the catalog perceives the card as a real company. 2. Information about the duplicate/fake location is in your feed, and the catalog perceives the card as a real company. You need to comply with the necessary requirements, and then click **Confirm, information has been removed**. After that, the location will again move to the **In moderation** status.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/716db06f89af63e2832b450979fb999cc6a324be)   If the company found on the first step is not a fake or a duplicate, then you need to perform the following actions: - If the location is your company, hover your mouse over **Not Fake** and select **My location**. - If the location has nothing to do with your brand and is a different company, hover your mouse over **Not Fake** and select **Not my location**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/7b03482cc43df3a0eaf2369dd35cb07abe513b2a)   After that, it will move to the **Hidden** status and will not be considered in future searches. If necessary, you can change the selected action. Hover your mouse over **Edit** and select the desired option: - **Remove Fake/Duplicate** - the company will move to the **In moderation** status. - **Not my location/My location** - the company will remain in the **Hidden** status.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/37764e68b4e5fce8340083a8dbd2442bf3ddd753)   How to set up duplicates and fakes and view statistics, you can find out [further](https://help.brandwizard.io/knowledge/duplicate-and-fake-settings-and-statistics?hsLang=en). - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#faq) - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#creating-and-editing-a-company) - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-sources) - 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