Reviews generator
      Back to home
      1. Help Center
      2. Personal account
      3. Reviews generator

      Promo codes

      Content:

      In this section, you can configure sending a virtual gift, bonus, or promo code to thank customers for their reviews.

      Attention! This functionality is not suitable for companies that have many clients within a single hour. During mass mailings, when a message requesting a review is sent to several clients for one location, issues may arise. We cannot accurately determine whether a user has left a review. If two clients navigate to the platform, but only one of them leaves a review, the promo code will be sent to the first one who clicked the transition button. We are already working on improving the functionality and will try to resolve this issue soon.

      To navigate to the page, click on the Reviews Generator in the menu and select Promo Codes.

      The Promo Codes section will open.

      How to create a promo code?

      To create a promo code, click on the button in the top right corner of the section.

      The Create Promo Code page will open.

      Main Settings

      First, specify the name of the promo code. This name will only be visible in the personal account.

      Then specify the type of promo code. Click on the field and select the desired option:

      • Disposable.
      • Reusable.
      • Webhook.

      When selecting a Disposable option, a Type field will appear. Click on it and choose the format of the promo code:

      • Strinf codes.
      • QR code.
      • Barcode.

      In the next field, list the promo codes in alphanumeric format. Each code should start on a new line.

      • If you selected QR code or barcode, the promo codes listed in the field will be converted into those types of codes.
      • If you have selected a barcode, the promo codes in the field must consist of numbers and/or letters of the Latin alphabet.

      Each customer who leaves a review will receive their own promo code from the list.


      When choosing Reusable, the Type field will appear. Click on it and choose how the promo code will be displayed:

      • Link-based.
      • Barcode.
      • Alphanumeric.

      Next, there are three possible field options:

      1. When selecting Link-based, a field will appear where you specify the link to the promo code.

      2. When selecting Barcode, a field for adding an image will appear. Click on it and select the necessary barcode.

      3. When selecting Alphanumeric, a field will appear where you enter the promo code value.

      When selecting a webhook, a field will appear where you should insert the webhook link. Notifications from our system will be sent to this link when new reviews appear.

      The webhook data will be transmitted in the following format:

      {
          "$schema": "https://json-schema.org/draft/2020-12/schema",
          "title": "PromoCodeWebhookPayload",
          "description": "Description of send Promo Code via webhook",
          "type": "object"
          "properties": {
              "phone": {"type": ["string", "null"]},
              "email": {"type": ["string", "null"]},
              "review_id": {"type": ["integer", "null"]},
              "bad_review_id": {"type": ["integer", "null"]},
              "origin_url": {"type": ["string", "null"]},
              "registered_at": {"format": "date-time", "type": "string"},
              "published_at": {"format": "date-time", "type": "string"},
              "review_gather_at": {"format": "date-time", "type": "string"}
          },
      }
      • phone - the client's phone number awaiting the promo code.
      • email - the client's email awaiting the promo code.
      • review_id - the review ID in our system.
      • bad_review_id - the negative review ID in our system.
      • origin_url - the review link.
      • registered_at - the time the client accessed the catalog, UTC.
      • published_at - the time the review was created on the platform, UTC.
      • review_gather_at - the time the review reached our system, UTC.

      Description

      Attention! This section will not be displayed for the webhook.

      Next, enter the email subject.

      Next, enter the text for the email that will be sent to the customer.

      {PROMOCODE} is a substitution template, the promo code will be displayed to the customer instead.

      Next, you can specify the rules for using the promo code.

      For example, the promo code is only valid for online orders.

      Fraud protection

      To protect promo codes from fraud, so that one customer cannot receive too many of them, set up restrictions.

      In the first field, enter the number of promo codes that one contact can receive.

      Next, you can set the number of bonuses that will be available for each location. That is, for each location, customers can be sent no more promo codes for reviews than this value.

      After filling in the previous fields, you can specify the frequency (in days) of receiving the bonus. That is, limit the time period during which the user cannot leave reviews again to receive a promo code.

      Then specify the text that will appear to the customer in case of re-entering contacts.

      Validity Period

      • If you want the promo code to have an infinite expiry date, check the box. i.e. the promo code will always be valid.

      • If you want the expiry date to be limited, uncheck it. A field will appear to choose the date until which the promo code will work.

      To select a date, click on the field and choose it from the calendar.

      After filling in all the fields, click Save.

      What is displayed in the list of promo codes?

      After creating a promo code, it will be displayed in the list, where:

      • Name. The name you specified when creating will be displayed. It will only be visible in the personal account.
      • Kind:
        • Disposable. Each customer who leaves a review will receive their own promo code.
        • Reusable. Customers will receive the same promo code.
        • Webhook. You can choose this option if you want to manage the sending of promo codes yourself. When a review appears, our system will send a notification to your webhook link that was specified when creating the promo code.
      • Type:
        • If a disposable type was selected, the List of promo codes will be displayed.
        • If a reusable type was selected, it may display:
          • Link-based.
          • Barcode.
          • Alphanumeric.
        • If a webhook was selected, a dash will be displayed.
      • Validity Period:
        • If an infinite expiry date was selected, an infinity sign will be displayed.
        • If not, the date until which the promo code will be valid will be displayed.
      • Actions (edit or delete).

      How to edit a promo code?

      To edit a promo code, click on the edit icon in the list.

      The promo code editing page will open. The fields are the same as when creating.


      How to delete a promo code?

      To delete a promo code, click on the corresponding button in the Actions column.

      A window will open, click Confirm.

      You can learn more about the Used Promo Codes page later.