--- title: Used Promo Codes description: In this section, promo codes that have been sent to customers and/or are awaiting use are displayed. To navigate to the page, click on the Used Promo Codes button in the Promo Codes List section.     --- [Skip to content](https://help.brandwizard.io/knowledge/used-promo-codes#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Reviews generator](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en) 3. [Promo codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#promo-codes) # Used Promo Codes In this section, promo codes that have been sent to customers and/or are awaiting use are displayed. To navigate to the page, click on the **Used Promo Codes** button in the **Promo Codes List** section.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-05-2024-10-05-34-8365-AM.png?width=670&height=249&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-05-2024-10-05-34-8365-AM.png)   The **List of Sent and Pending Promo Codes** will open. When a customer leaves a review via a QR code, a record will be created in this section. The promo codes list displays: - **Company**. The name of the company where the review was left. - **Name.** The name of the promo code created in the Personal Account. - **Catalog.** The icon with a link to the company in the catalog where the review was left. - **Customer Contact.** The customer's email and/or phone number provided when leaving a review. - **Date and Time of Request.** The date and time when the customer submitted their review. - **Status**: - **Awaiting user data**. This status is displayed if the user has not yet left a rating and has not completed the survey (the setting **Promo code sending moment for a positive/negative review** was enabled during survey creation — i.e., a **Rating selected in survey**). After the survey is completed, the status should automatically change to **Sent**. - **Awaiting review**. This status is displayed if the user has not yet left a review in the catalog (the setting **Promo code sending moment for a positive/negative review** was enabled during survey creation — i.e., a **Review left in catalog**). Once the review appears in the user’s account, the status should automatically change to **Sent**. **Attention!** If the review does not appear in the catalog **five days** after the user completes the survey, the promo code sending is canceled, and the status is changed to **Time Expired**. - - **Sent.** Displayed: - The review appears in the Personal Account (after moderation, the review is published in the catalog and appears in the BrandWizard account after a day). - The customer leaves a negative review. These reviews are not published on the maps and are immediately collected in our personal account. You can view them in the **Reviews** section by selecting **Review generator** in the **Source** filter. - **Sending Canceled**. Displayed upon clicking the **Cancel** button.  It is displayed for the status **Awaiting Review**. - **Time Expired**. This message is displayed if the review has not appeared in the catalog **five days** after the user completed the survey. The promo code sending has been canceled. - **Review Link.** Displays a link to the review in the catalog. If a negative review is left, which goes directly to the Personal Account, a dash will be displayed in this field. - **Actions**. For the **Awaiting review** status, a **Cancel** button is displayed to cancel the sending of the promo code. To cancel the sending of a promo code, click on the **Cancel** button.   ![](https://help.brandwizard.io/hs-fs/hubfs/image-png-Sep-10-2025-10-07-59-8302-AM.png?width=670&height=292&name=image-png-Sep-10-2025-10-07-59-8302-AM.png)   The list of promo codes can be filtered based on the clients' contact information.   ![](https://help.brandwizard.io/hs-fs/hubfs/image-png-Sep-10-2025-10-08-19-1260-AM.png?width=670&height=292&name=image-png-Sep-10-2025-10-08-19-1260-AM.png)   To export information about promo codes, click on **Download data** in the upper right corner of the section.   ![](https://help.brandwizard.io/hs-fs/hubfs/image-png-Sep-10-2025-10-08-44-0043-AM.png?width=670&height=292&name=image-png-Sep-10-2025-10-08-44-0043-AM.png)     A window will appear, in which, if necessary, to send the report to someone else besides you, you can enter additional email addresses in the **Additional emails** field, separated by commas. If there is no such need, leave the field blank. Then click **Apply**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/ad2593f84aa8ae97a7897b497634b165462e11e4)   The report contains the following data: - **Promo action name** - displays the name of the promo code created in the Personal Account. - **Client name** - displays the name of the client provided when leaving a review. - **Client email** - displays the email of the client provided when leaving a review. - **Client phone** - displays the phone number of the client provided when leaving a review. - **Request date (UTC)** - shows the date and time when the client left their review. - **Status** - displays the current status of the promo code.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/bcb616d4c9019890e54168e62000a59c526abd12)   You can find out about the **Questionnaires** page [further](https://help.brandwizard.io/knowledge/questionnaires?hsLang=en). - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - 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