Statistics on companies

• What is presented in the statistics on companies?

• How to filter statistics on companies?

• How to download a statistics report?

In this section, it is possible to analyze reviews in the context of locations:

• Which companies have problems (the ratings are low, the sentiment of the reviews is bad, there are few answers)?

• Where do employees pay more attention to reviews and vice versa?

• Which companies are more likely to leave reviews with a positive/negative/undefined/neutral sentiment?

• How has the number of reviews changed in the last 3 months?

On the Companies page you can:

1. See the statistics on companies.

2. Filter statistics by:

• Time period.

• Sentiment.

• Sources.

• Tags.

• Topics.

• Ratings.

• Content.

To go to the Companies page in the menu, click on Reviews analysis and select Companies from the dropdown list.

The Companies page will open. 

Attention! The page will display the results for the last 30 days before yesterday by default. That is, if today is May 23, the last available data will be for May 21. You can set other period using filters, see the details here.

What is presented in the statistics on companies?

Statistics on companies are given in the form of a table, which presents:

• Location names.

• Branch code.
• Company groups.

• Average rating for every location.

• Number of reviews.

• With answer - the share of responses to reviews. The formula for calculation is as follows: number of reviews with responses / (total number of reviews - number of reviews that cannot be responded to) * 100.
  Example:
  • Total number of reviews - 856.
  • Number of reviews that cannot be responded to - 303.
  • Reviews with responses - 403.
  • Then: 403 / (856 - 303) * 100 = 73%.
   
• Response delay is the average response time in the personal account. It is calculated as follows: sum of response times to the company's reviews in the personal account / number of responses from the company. 
  Response time in the personal account is calculated as follows: time of response creation in the personal account - time of review creation in the personal account. 
  Example:
  • Sum of response times to the company's reviews in the personal account - 23750.
  • Number of responses to the company's reviews - 10.
  • Average response time: 23750 / 10 = 2375.

• Sentiment.

• Dynamics.

The Dynamics shows a graph in which you can see the growth and decline in the number of reviews left on the relevant company for each day of the last three months.

• The x-axis shows the days for the period.

• On the y-axis - the number of reviews left for the company specified in the field for the period.

How to filter statistics on companies?

On the page you can sort companies by rating. Sorting is disabled by default.

1. In order to filter companies by ascending rating, you need to click on the Rate column once.

2. In order to filter companies by descending rating, you need to click on the Rate column twice.

3. To return the default sorting, you must:

• Click once on the Rate column if descending sorting is set.

• Click on the Rate column twice if ascending sorting is set.

To filter statistics on companies, click on the Filter icon in the upper right corner of the page.

The Filters window opens on the right. 

Information on setting up filters can be found here.

How to download a statistics report?

To download the report, click on the corresponding button in the top right corner of the page.

A window will open where you can select the report format:

• PDF.
• Excel.

If necessary, you can change the name of the downloaded file or leave it as default. Then click on Download.

Attention! When exporting reviews, the selected filters will be applied.

You can learn about the tag cloud further.