---
title: General questions about the service | Help Center
description: General questions about the service
---

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1. [Help Center](https://help.brandwizard.io/knowledge)
2. [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service)

# General questions about the service

## FAQ

- [How to export companies via file?](https://help.brandwizard.io/knowledge/how-to-export-companies-via-file)
- [Terms for updating/adding Information to catalogs](https://help.brandwizard.io/knowledge/terms-for-updating/adding-information-to-catalogs)
- [How to register a personal account?](https://help.brandwizard.io/knowledge/how-to-register-a-personal-account)
- [How to transfer company data?](https://help.brandwizard.io/knowledge/how-to-transfer-company-data)
- [How to import and update data through json feed](https://help.brandwizard.io/knowledge/how-to-import-and-update-data-through-json-feed)
- [Why can’t you make a feed for us?](https://help.brandwizard.io/knowledge/why-cant-you-make-a-feed-for-us)
- [How to convert a json file to a link?](https://help.brandwizard.io/knowledge/how-to-convert-a-json-file-to-a-link)
- [Categories](https://help.brandwizard.io/knowledge/categories)
- [How to add temporary working hours in Yandex, 2GIS (URBI) and Google?](https://help.brandwizard.io/knowledge/how-to-add-temporary-working-hours-in-google)
- [How to make a proper description of your business?](https://help.brandwizard.io/knowledge/how-to-make-a-proper-description-of-your-business)
- [Information about my company is not published on the partner website](https://help.brandwizard.io/knowledge/information-about-my-company-is-not-published-on-the-partner-website)
- [Is the information stored on the maps after the license expires?](https://help.brandwizard.io/knowledge/is-the-information-stored-on-the-maps-after-the-license-expires)
- [Why should I pay you if our specialist can manually enter all the information?](https://help.brandwizard.io/knowledge/why-pay-you-if-our-specialist-can-manually-enter-all-the-information)
- [What is the final percentage of data synchronization?](https://help.brandwizard.io/knowledge/what-is-the-final-percentage-of-data-synchronization)
- [How many photos can be added to the publication through the personal account?](https://help.brandwizard.io/knowledge/how-many-photos-can-be-added-to-the-publication-through-the-personal-account)
- [Why add a Google Business Profile, Facebook account and confirm Yandex?](https://help.brandwizard.io/knowledge/why-add-a-google-business-profile-facebook-account)
- [What questions may arise in relation to the API?](https://help.brandwizard.io/knowledge/what-questions-may-arise-in-relation-to-the-api)
- [Roles in personal account](https://help.brandwizard.io/knowledge/roles-in-personal-account-1)
- [Browser requirements for working with BrandWizard](https://help.brandwizard.io/knowledge/browser-requirements-for-working-with-brandwizard)
- [Working with substitution numbers (call tracking)](https://help.brandwizard.io/knowledge/working-with-substitution-numbers-call-tracking)
- [YML-feed](https://help.brandwizard.io/knowledge/yml-feed)
- [What are the difficulties in working with banks?](https://help.brandwizard.io/knowledge/what-are-the-difficulties-in-working-with-banks)
- [How to get a token for Store Locator?](https://help.brandwizard.io/knowledge/how-to-get-a-token-for-store-locator)
- [YML feed | Requirements and element descriptions](https://help.brandwizard.io/knowledge/all-elements-included-in-offer-in-the-simplified-type)
- [What are UTM tags and call tracking?](https://help.brandwizard.io/knowledge/what-are-utm-tags-and-call-tracking)
- [Report on online presence in Yandex, 2GIS, Google directories.](https://help.brandwizard.io/knowledge/report-on-online-presence-in-yandex-2gis-google-facebook-directories)
- [How to open a CSV file?](https://help.brandwizard.io/knowledge/how-to-open-a-csv-file)
- [How do we work with iiko?](https://help.brandwizard.io/knowledge/how-do-we-work-with-iiko)
- [How to create a key in iiko?](https://help.brandwizard.io/knowledge/how-to-create-a-key-in-iiko)

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## Creating and editing a company

- [Who should monitor the updating and relevance of information in the services?](https://help.brandwizard.io/knowledge/who-should-monitor-the-updating-and-relevance-of-information-in-the-services)
- [What are the rules for location names?](https://help.brandwizard.io/knowledge/what-are-the-rules-for-location-names)
- [What is the company name being sent?](https://help.brandwizard.io/knowledge/what-is-the-company-name-being-sent)
- [What are alternative names?](https://help.brandwizard.io/knowledge/what-are-alternative-names)
- [What is a branch code and why is it needed?](https://help.brandwizard.io/knowledge/what-is-a-branch-code-and-why-is-it-needed)
- [Where is the legal information that is entered when creating a company displayed?](https://help.brandwizard.io/knowledge/where-is-the-legal-information-that-is-entered-when-creating-a-company-displayed)
- [Why is it important to specify 3 categories or more?](https://help.brandwizard.io/knowledge/why-is-it-important-to-specify-3-categories-or-more)
- [Why are there two fields “Short Description” and “Full Description” in the personal account when creating a company?](https://help.brandwizard.io/knowledge/why-are-there-two-fields-short-description-and-full-description-in-the-personal-account-when-creating-a-company)
- [Which image cannot be placed as a logo?](https://help.brandwizard.io/knowledge/which-image-cannot-be-placed-as-a-logo)
- [What should be displayed on the cover of the company?](https://help.brandwizard.io/knowledge/what-should-be-displayed-on-the-cover-of-the-company)
- [Where is the cover used?](https://help.brandwizard.io/knowledge/where-is-the-cover-used)
- [Is there a limit on adding photos to the personal account?](https://help.brandwizard.io/knowledge/is-there-a-limit-on-adding-photos-to-the-personal-account)
- [How to make a photo the main photo in the card?](https://help.brandwizard.io/knowledge/how-to-make-a-photo-the-main-photo-in-the-card)
- [Why is it that when filling in all the fields in the personal account, the fullness of the profile in Google and Yandex is still very low?](https://help.brandwizard.io/knowledge/why-is-it-that-when-filling-in-all-the-fields-in-the-personal-account-the-fullness-of-the-profile-in-google-is-still-very-low)
- [Why does the manager not automatically receive notifications when new points are added to the feed?](https://help.brandwizard.io/knowledge/why-does-the-manager-not-automatically-receive-notifications-when-new-points-are-added-to-the-feed)

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## Working with sources

- [What if the data about the company has already been posted in any source?](https://help.brandwizard.io/knowledge/what-if-the-data-about-the-company-has-already-been-posted-in-any-source)
- [Why do you need to buy a license for a new point?](https://help.brandwizard.io/knowledge/why-do-you-need-to-buy-a-license-for-a-new-point)
- [How does the company relocation process work?](https://help.brandwizard.io/knowledge/why-is-it-needed-to-buy-licenses-when-moving-and-you-cant-transfer-licenses-when-closing-a-location)
- [Why can't the address of an existing point be changed?](https://help.brandwizard.io/knowledge/why-cant-the-address-of-an-existing-point-be-changed)
- [Why is the closed location not removed from the maps, but displayed with the “Closed Forever” status?](https://help.brandwizard.io/knowledge/why-is-the-closed-location-not-removed-from-the-maps-but-displayed-with-the-closed-forever-status)
- [Why are the locations not visible on the maps?](https://help.brandwizard.io/knowledge/why-are-the-locations-not-visible-on-the-maps)
- [Why is the route to the location on the maps built incorrectly?](https://help.brandwizard.io/knowledge/why-is-the-route-to-the-location-on-the-maps-built-incorrectly)
- [Why is the PIN on the maps located outside the building?](https://help.brandwizard.io/knowledge/why-is-the-pin-on-the-maps-located-outside-the-building)
- [Why can third parties change the information on the cards and upload photos there?](https://help.brandwizard.io/knowledge/why-can-third-parties-change-the-information-on-the-cards-and-upload-photos-there)
- [Why is the company not in the Local Pack?](https://help.brandwizard.io/knowledge/why-is-the-company-not-in-the-local-pack)

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## Work with reviews

- [Link formats for collecting reviews](https://help.brandwizard.io/knowledge/link-formats-for-collecting-reviews)
- [Why is there no button to respond to 2GIS (URBI) reviews?](https://help.brandwizard.io/knowledge/why-is-there-no-button-to-respond-to-2gis-urbi-reviews)
- [What are the limitations for responses to reviews?](https://help.brandwizard.io/knowledge/what-are-the-limitations-for-responses-to-reviews)
- [Why do we need templates for responses to reviews?](https://help.brandwizard.io/knowledge/why-do-we-need-templates-for-responses-to-reviews)
- [Why is the review date later than the response to the review?](https://help.brandwizard.io/knowledge/why-is-the-review-date-later-than-the-response-to-the-review)
- [How to register on Tripadvisor?](https://help.brandwizard.io/knowledge/how-to-register-on-tripadvisor)
- [How to confirm the owner’s rights to the company in Tripadvisor?](https://help.brandwizard.io/knowledge/how-to-confirm-the-owners-rights-to-the-company-in-tripadvisor)
- [Why does the average rating for reviews in the personal account differ from the one in the catalog?](https://help.brandwizard.io/knowledge/why-does-the-average-rating-for-reviews-in-the-personal-account-differ-from-the-one-in-the-catalog)
- [Where can I find information on notifications about reviews?](https://help.brandwizard.io/knowledge/where-can-i-find-information-on-notifications-about-reviews)
- [How often do review notifications come to your email?](https://help.brandwizard.io/knowledge/how-often-do-review-notifications-come-to-your-email)
- [Why is the location address not specified in the personal account on the reviews?](https://help.brandwizard.io/knowledge/why-is-the-location-address-not-specified-in-the-personal-account-on-the-reviews)
- [Why don’t the maps publish a review?](https://help.brandwizard.io/knowledge/why-dont-the-maps-publish-a-review)
- [What are NPS, OTS and Positivity Index? How to increase these indicators?](https://help.brandwizard.io/knowledge/what-are-nps-ots-and-positivity-index-how-to-increase-these-indicators)
- [Why can’t reviews be appealed to Google from the personal account?](https://help.brandwizard.io/knowledge/why-cant-reviews-be-appealed-to-google-from-the-personal-account)
- [How to delete a negative review in Google?](https://help.brandwizard.io/knowledge/how-to-delete-a-negative-review-in-google)
- [Reports (uploads) on reviews from your personal account](https://help.brandwizard.io/knowledge/descriptions-of-uploads-of-reviews)
- [Why is the average rating of reviews in the personal account different from the rating in the catalog?](https://help.brandwizard.io/knowledge/why-is-the-average-rating-of-reviews-in-the-personal-account-different-from-the-rating-in-the-catalog)
- [Why is the company's rating not displayed in Yandex?](https://help.brandwizard.io/knowledge/why-is-the-companys-rating-not-displayed-in-yandex)
- [Why is the address of the location not specified in the reviews in the personal account?](https://help.brandwizard.io/knowledge/why-is-the-address-of-the-location-not-specified-in-the-reviews-in-the-personal-account)
- [Why do reviews from Yandex for previous dates appear?](https://help.brandwizard.io/knowledge/why-do-reviews-from-yandex-for-previous-dates-appear)
- [Why are user nicknames on Yandex encrypted?](https://help.brandwizard.io/knowledge/why-are-user-nicknames-on-yandex-encrypted)
- [Categories for autotags](https://help.brandwizard.io/knowledge/categories-for-autotags)
- [Exceptions in categories for auto tags](https://help.brandwizard.io/knowledge/exceptions-in-categories-for-auto-tags)
- [How to add a new user to Play Console for replying to reviews from Play Market?](https://help.brandwizard.io/knowledge/how-to-add-a-new-user-to-play-console-for-replying-to-reviews-from-play-market)
- [How to add a new user in the App Store?](https://help.brandwizard.io/knowledge/how-to-add-a-new-user-in-the-app-store)
- [Which sites are reviews collected from and from where can they be responded to?](https://help.brandwizard.io/knowledge/which-sites-are-reviews-collected-from-and-from-where-can-they-be-responded-to)

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## Working with a Photo tool

- [What is the probability that the photo will be deleted after the complaint?](https://help.brandwizard.io/knowledge/what-is-the-probability-that-the-photo-will-be-deleted-after-the-complaint)
- [How quickly will the photos be deleted after complaining about them in the photo manager?](https://help.brandwizard.io/knowledge/how-quickly-will-the-photos-be-deleted-after-complaining-about-them-in-the-photo-manager)

## Google

- [How to create companies in Google?](https://help.brandwizard.io/knowledge/how-to-create-companies-in-google)
- [Registering an account in Google Business Profile](https://help.brandwizard.io/knowledge/registering-an-account-in-google-business-profile)
- [What is to be done if access to Google Business Profile is lost?](https://help.brandwizard.io/knowledge/what-is-to-be-done-if-access-to-google-business-profile-is-lost)
- [How to confirm a company in Google?](https://help.brandwizard.io/knowledge/how-to-confirm-a-company-in-google-if-you-have-up-to-10-branches)
- [How to confirm locations via Google Search Console?](https://help.brandwizard.io/knowledge/how-to-confirm-locations-via-google-search-console)
- [How to create an address group in Google Business Profile?](https://help.brandwizard.io/knowledge/how-to-create-an-address-group-in-google-business-profile)
- [How to assign an administrator/owner of an address group in Google Business Profile?](https://help.brandwizard.io/knowledge/how-to-assign-an-administrator/owner-of-an-address-group-in-google-business-profile)
- [What are additional links in Google?](https://help.brandwizard.io/knowledge/what-are-additional-links-in-google)
- [How to work with the Questions and Answers about places in Google?](https://help.brandwizard.io/knowledge/how-to-work-with-the-questions-and-answers-about-places-in-google)
- [Google verification via real-time video meeting with BrandWizard](https://help.brandwizard.io/knowledge/google-verification-via-real-time-video-meeting-with-brandwizard)
- [How to Record a Video for Google?](https://help.brandwizard.io/knowledge/how-to-record-a-video-for-google)
- [Mass Google account confirmation](https://help.brandwizard.io/knowledge/mass-google-account-confirmation)

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## 2GIS (URBI)

- [How to register in 2gis (URBI)?](https://help.brandwizard.io/knowledge/how-to-register-in-2gis-urbi)
- [How to add locations to the 2GIS (URBI) personal account?](https://help.brandwizard.io/knowledge/how-to-add-locations-to-the-2gis-urbi-personal-account)
- [Supported 2gis (URBI) countries and regions](https://help.brandwizard.io/knowledge/supported-2gis-urbi-countries-and-regions)
- [Is it possible to speed up data acceptance on 2gis (URBI)?](https://help.brandwizard.io/knowledge/is-it-possible-to-speed-up-data-acceptance-on-2gis-urbi)
- [Service "People say" 2GIS (URBI)](https://help.brandwizard.io/knowledge/service-people-say-2gis)

## Facebook

- [How to create a Facebook account and business page?](https://help.brandwizard.io/knowledge/how-to-create-a-facebook-account-and-business-page)
- [How to create a business manager and a main (brand) page on Facebook?](https://help.brandwizard.io/knowledge/how-to-set-up-a-companys-link-to-facebook)
- [How to upload locations to Facebook using a file?](https://help.brandwizard.io/knowledge/how-to-upload-locations-to-facebook-using-a-file)
- [What to do if the rights to Facebook have been lost?](https://help.brandwizard.io/knowledge/what-to-do-if-the-rights-to-facebook-have-been-lost)
- [Which organizations can’t be posted on Facebook?](https://help.brandwizard.io/knowledge/which-organizations-cant-be-posted-on-facebook)
- [How to create location pages on Facebook?](https://help.brandwizard.io/knowledge/what-is-to-be-done-if-you-cant-create-locations-for-your-page)
- [How to oblige Business Manager account users to enable two-factor authentication?](https://help.brandwizard.io/knowledge/how-to-oblige-business-manager-account-users-to-enable-two-factor-authentication)

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## Yandex

- [What is a hidden location in Yandex, and how to fix it?](https://help.brandwizard.io/knowledge/what-is-a-hidden-location-in-yandex-and-how-to-fix-it)
- [How to get and keep the blue checkmark in Yandex?](https://help.brandwizard.io/knowledge/how-to-get-and-keep-the-blue-checkmark-in-yandex)
- [How to provide access in Yandex.Business?](https://help.brandwizard.io/knowledge/how-to-provide-access-in-yandex.business)
- [Video confirmation of the location address in Yandex Maps](https://help.brandwizard.io/knowledge/video-confirmation-of-the-location-address-in-yandex-maps)
- [How to record a video to remove a location from the online organization status in the Yandex catalog?](https://help.brandwizard.io/knowledge/how-to-record-a-video-to-remove-a-location-from-the-online-organization-status-in-the-yandex-catalog)

## API

- [Reviews v4 API](https://help.brandwizard.io/knowledge/reviews-v4-api)
- [Company API](https://help.brandwizard.io/knowledge/company-api)
- [Analytics reviews API](https://help.brandwizard.io/knowledge/analytics-reviews-api)
- [API](https://help.brandwizard.io/knowledge/api)
- [v1 API](https://help.brandwizard.io/knowledge/v1-api)
- [Brands API](https://help.brandwizard.io/knowledge/brands-api)
- [Tags API](https://help.brandwizard.io/knowledge/tags-api)
- [Analytics API](https://help.brandwizard.io/knowledge/analytics-api)
- [Catalog API](https://help.brandwizard.io/knowledge/catalog-api)
- [Catalog company link API](https://help.brandwizard.io/knowledge/catalog-company-link-api)
- [Category API](https://help.brandwizard.io/knowledge/category-api)
- [Payment Methods API](https://help.brandwizard.io/knowledge/payment-methods-api)
- [Posts API](https://help.brandwizard.io/knowledge/posts-api)
- [Questions API](https://help.brandwizard.io/knowledge/questions-api)
- [Competitors API](https://help.brandwizard.io/knowledge/competitors-api)

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- [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service#main-content)

    - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service#faq)
    - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service#creating-and-editing-a-company)
    - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service#working-with-sources)
    - [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service#work-with-reviews)
    - [Working with a Photo tool](https://help.brandwizard.io/knowledge/general-questions-about-the-service#working-with-a-photo-tool)
    - [Google](https://help.brandwizard.io/knowledge/general-questions-about-the-service#google)
    - [2GIS (URBI)](https://help.brandwizard.io/knowledge/general-questions-about-the-service#2gis-urbi)
    - [Facebook](https://help.brandwizard.io/knowledge/general-questions-about-the-service#facebook)
    - [Yandex](https://help.brandwizard.io/knowledge/general-questions-about-the-service#yandex)
    - [API](https://help.brandwizard.io/knowledge/general-questions-about-the-service#api)
- [Where to start?](https://help.brandwizard.io/knowledge/where-to-start)
- [Dashboard](https://help.brandwizard.io/knowledge/dashboard)
- [My companies](https://help.brandwizard.io/knowledge/my-companies)
- [Create/Edit company in Personal account](https://help.brandwizard.io/knowledge/create-edit-company-in-personal-account)
- [Sources](https://help.brandwizard.io/knowledge/sources)
- [Review Center](https://help.brandwizard.io/knowledge/review-center)
- [Tags](https://help.brandwizard.io/knowledge/tags)
- [Auto-replies](https://help.brandwizard.io/knowledge/auto-replies)
- [Statistics](https://help.brandwizard.io/knowledge/statistics)
- [Reputation Analytics](https://help.brandwizard.io/knowledge/reputation-analytics)
- [Competitors](https://help.brandwizard.io/knowledge/competitors)
- [Reviews generator](https://help.brandwizard.io/knowledge/reviews-generator#main-content)

    - [QR Codes](https://help.brandwizard.io/knowledge/reviews-generator#qr-codes)
    - [Analytics](https://help.brandwizard.io/knowledge/reviews-generator#analytics)
    - [Promo codes](https://help.brandwizard.io/knowledge/reviews-generator#promo-codes)
    - [Questionnaires](https://help.brandwizard.io/knowledge/reviews-generator#questionnaires)
- [Questions & Answers](https://help.brandwizard.io/knowledge/questions-answers)
- [Photo & Video](https://help.brandwizard.io/knowledge/photo-video)
- [Presence analytics](https://help.brandwizard.io/knowledge/presence-analytics)
- [Reviews widget](https://help.brandwizard.io/knowledge/reviews-widget)
- [Store locator](https://help.brandwizard.io/knowledge/store-locator)
- [Multichat](https://help.brandwizard.io/knowledge/multichat#main-content)

    - [Where to start?](https://help.brandwizard.io/knowledge/multichat#where-to-start)
    - [Adding inboxes](https://help.brandwizard.io/knowledge/multichat#adding-inboxes)
    - [Conversations](https://help.brandwizard.io/knowledge/multichat#conversations)
    - [Contacts](https://help.brandwizard.io/knowledge/multichat#contacts)
    - [Settings](https://help.brandwizard.io/knowledge/multichat#settings)
    - [Reports](https://help.brandwizard.io/knowledge/multichat#reports)
    - [Additional features](https://help.brandwizard.io/knowledge/multichat#additional-features)
- [Posts](https://help.brandwizard.io/knowledge/posts)
- [Duplicates & Fakes](https://help.brandwizard.io/knowledge/duplicates-fakes)
- [Products & Prices](https://help.brandwizard.io/knowledge/products-prices)
- [Plans & Limits](https://help.brandwizard.io/knowledge/plans-limits)
- [Profile](https://help.brandwizard.io/knowledge/profile)
- [Users](https://help.brandwizard.io/knowledge/users)
- [Account settings](https://help.brandwizard.io/knowledge/account-settings)
- [Groups of companies section](https://help.brandwizard.io/knowledge/groups-of-companies-section)
- [Notifications settings](https://help.brandwizard.io/knowledge/notifications-settings)

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