In this section, you can see the general impression of users about the company when viewing reviews. If the ratio of negative sentiment is greater, then it is worth paying attention to working with reviews, analyzing them and understanding what problems customers have and what can be improved in the service.
In this section you will see a diagram with the following information:
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Share of positive reviews (displayed in green color).
- Share of negative reviews (displayed in red color).
- Share of neutral reviews (displayed in gray color).
- Share of uncertain reviews (displayed in yellow color).
There are trained models for analyzing sentiment distribution. The accuracy of sentiment distribution is over 80%.
In the center of the diagram general sentiment is shown:
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If the general sentiment is indicated from 0% to 49%, it means that the negative sentiment prevails in the reviews.
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If the general sentiment is indicated from 51% to 100%, it means that the positive sentiment prevails in the reviews.
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If the sentiment tends to 50%, the neutral sentiment prevails in the reviews.
A minimum of 1 review (positive or neutral) is required to calculate the overall tone. The calculation of the overall tone is based on the following formula:
(50 * (2 * number of positive reviews + number of neutral reviews))/(number of positive reviews + number of neutral reviews + number of negative reviews)..
When hovering the mouse cursor over the chart, a window will display the number of reviews corresponding to one of the segments.
You can find out more about the distribution of reviews by time and sentiment for the selected period further.