In this section, you can understand:
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In which services do users leave reviews more often?
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In which catalogs do employees respond to reviews more often, which ones should be paid more attention to?
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Which sources are more likely to leave reviews with a positive/negative/undefined/neutral sentiment?
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How has the number of reviews changed in the last 3 months?
The information is presented in a table with the corresponding columns:
- Sources.
- Rating.
Attention! The rating in this section is rounded and differs from the rating on the Reviews page. - The number of reviews and their percentage in each source.
- The number of reviews with a response and their percentage in each source.
- Dynamics.
- Sentiment.
The Dynamics column shows a graph in which you can see the growth and decline in the number of reviews in the corresponding catalog for each day of the last three months.
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The x-axis shows the days for the period.
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The y-axis shows the number of reviews left on the company in this source.
You can find out about the Top 5 Topics section further.