Reviews analysis section
      Back to home
      1. Help Center
      2. Personal account
      3. Reviews analysis section

      Reviews analysis filters

      Contents:

      The filter is end-to-end for all Reviews Analysis pages, i.e. when you configure  filters on any of the pages, they will be valid for the entire reviews analysis.  

      To filter the reviews analysis, click on the Filter icon in the upper right corner of the page. 


       

      On the right, the Filters window opens.

       

       

       

      How to choose a time period for reviews analysis?

       


      To choose a time period for which the reviews analysis will be shown, click on Start Date and End Date in the Time Period field. Then select the start and end dates from the drop-down list.

      Attention! You can only select a period up to yesterday's date!

       

       

       

      How to compare reviews analysis with a different time period?

       


      To compare reviews analysis with a different time period, check the box next to Compare with Period. The additional Time Period field will appear. 


       

      Next, in this field, click on the Start Date and End Date. Then select the start and end date of the period from the drop-down list.


       

      If nothing is selected in the first Time Period field, then the data for the last 30 days will be compared with the data for the period that was selected in the second field.



       

      You can read more about comparing the reviews analysis with another period here.

       

       

      How to compare reviews analysis with competitors?

       


      Attention! This filter is available only for users who have a competitor connected. If you have questions about connecting competitors for their analysis, contact your personal manager. 

      To view a comparison of the reviews analysis with competitors, check the box next to Compare with Competitor. The Select Competitor field will appear. 


       

      To select a competitor, click on the Select Competitor field and select the desired one from the drop-down list.


       

      You can read more about comparing the reviews analysis with competitors here.

       

       

      How to filter reviews analysis by sentiment?

       


      To filter reviews analysis by sentiment, click on the Sentiments field, and select positive, undefined, neutral or negative reviews from the drop-down list.


       

       

      How to filter reviews analysis by source?

       


      To view the report on reviews for a specific site, click on the Sources field and select the necessary one from the drop-down list. 


       

       

      How to filter reviews analysis by tag and topic?

       


      To view the report on reviews with certain tags, click on the Tags field and start entering the word. Then select the tag you need from the drop-down list.


       

      To view the report on reviews with certain topics, click on the Topics field and start entering the word. Then select the topic you need from the drop-down list.


       

       

      How to filter reviews analysis by rating?

       


      To view the report on reviews with a certain rating, click on the Rates field and select the rating you need from the drop-down list.


       

       

      How to view a report on reviews with text/without text/with an answer/without an answer?

       

      In the Content of reviews filter:

      • If you need statistics on reviews with text, click the first button.
      • If you need statistics on reviews without text, click the second button. 


       

      In the Replies to reviews filter:

      • If you need statistics on reviews with responses, click the first button.
      • If you need statistics on reviews without responses, click the second button.

       

       

      In the next field:

      • If you need statistics on reviews that can be responded to, click Yes.
      • If you need statistics on reviews that cannot be responded to, click No.

       

       

       

      How to filter data by review type?

       

      In the Review type field, you can select which reviews will be displayed in the analysis: reviews left only on brands or on the company. By default, branded reviews are included in the calculations. Additionally, when selecting a specific company in the upper filter, only reviews of that company will be taken into account.

       

       

       

      How to account for deleted reviews in the analysis?

       

      By default, deleted reviews are not included in the analysis. If you want to include deleted reviews, change the filter setting to Yes.

       

       

      After selecting filters, click on Apply.

       

       

      You can find out about Search by Review page further.