In this section, it is possible to analyze the top 5 topics that are found in reviews:
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What does not suit customers and most of all they care about (prices, assortment, large/ small selection, etc.)?
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What needs to be improved in the service?
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Which reviews should be given more attention (with which topic do reviews have a bad rating and sentiment)?
The table will show statistics on reviews that match a specific topic. The topic consists of keywords that were mentioned by customers in the reviews.
If your company has not yet created any topics, 5 topics will be displayed by default:
- Product. Will be created if there are words such as quality, product, selection, assortment, empty, high-quality in the reviews about the company.
- Service. Will be created if there are words such as service, delivery, courier, queue in the reviews about the company.
- Store. Will be created if there are words such as website, store in the reviews about the company.
- Staff. Will be created if there are words such as employee, staff, seller in the reviews about the company.
- Cost. Will be created if there are words such as cost, price, discount in the reviews about the company.
Attention! If there are no reviews containing the default topic keywords, they will not be displayed in the section. As soon as you receive a review containing any of the keywords, a topic will be created.
The information is presented in a table with the corresponding columns:
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Topic.
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Number of reviews (which have these topics).
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Rating.
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Sentiment.
To view the list of all topics, as well as create and edit them, you need to click on Details in the bottom right corner of the section.
The Topics page opens. Detailed information on the Topics page can be found here.