--- title: How to respond to a review by neural network? description: "On the reviews page, you can respond using the neural network. In this article, you can find the following information:   The neural network formulates and offers a response to a review based on the f" --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-by-neural-network#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) # How to respond to a review by neural network? On the reviews page, you can respond using the neural network. In this article, you can find the following information: - [**Features of the neural network's operation**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-by-neural-network#Features_of_the_neural_networks_operation) - [**How to respond to a review using the neural network?**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-by-neural-network#Howtorespond_to_a_review_using_the_neural_network) - [**How to get a free trial period?**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-by-neural-network#How_to_get_a_free_trial_period) - [**How to connect a license for "responses to reviews with the neural network"?**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-by-neural-network#How_to_connect_a_license) --- ### **Features of the neural network's operation**   The neural network formulates and offers a response to a review based on the following rules: - The response is generated in the language in which the review was left. An exception is when multiple languages are used in the review; in that case, the response may be generated in English. - You can respond using the neural network to reviews from all catalogs that have the **Reply** button available. Responses can also be generated for 2GIS (URBI) reviews marked as **The review has not been confirmed.**. - For reviews without text, responses using the neural network will not be generated! - If the review was left more than 30 days ago from today's date, it will not be possible to generate a response from the neural network! - If you have auto-responses enabled, they will take precedence over the neural network's responses (i.e., the neural network's response will not be generated in this case). - If **test** auto-response rules are enabled, responses using the neural network will also be available. You can choose either the auto-response suggestion or generate a response from the neural network.   ---   ### **How to respond to a review using the neural network?**   The generation of responses by the neural network is integrated into the standard review management process. To respond to a review using the neural network: 1. Click the **Generate reply** button. ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-10-2026-02-52-56-0208-PM.png?width=1056&height=423&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-10-2026-02-52-56-0208-PM.png) 2. A suggested response will be generated for you. You can then: - Make adjustments to the response. - If the response is unsatisfactory, regenerate it by clicking the **Regenerate Response** button. To publish the response, click on the **Reply** button. You can set up hotkeys for sending messages. More details are described [here](https://help.brandwizard.io/knowledge/how-to-set-up-hotkeys-for-sending-responses-to-reviews?hsLang=en). ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/cfb1fc05ce33e0705c8e4b2519ee4e838ad42a05) --- ### **How to get a free trial period?**   For clients who do not have the functionality enabled, an informational window is available on the **Reviews** page offering to connect a trial period (14 days). To connect, click on the **Activate for free** button, and then click on the **Connect** button.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-23-2025-11-32-31-1199-AM.png?width=670&height=249&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-23-2025-11-32-31-1199-AM.png)     --- ### **How to connect a license for "responses to reviews with the neural network"?**   You can submit a request to connect the neural network response functionality in two ways: 1. Through the **Tariffs and limits** section. More details can be found [here](https://help.brandwizard.io/knowledge/tariffs-and-limits?hsLang=en). 2. Through the interface of the **Reviews** section. If the neural network response functionality is not connected, the **Generate response** button will be inactive. When hovering the mouse over the button, a window will appear offering to connect the service. Click the **Connect** button, and then in the opened window, click the **Activate** button.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/54a156c9086143b30b1182708840cdfff19b85f7)   How to send, edit and delete the offered autoreply template, you can find out [further](https://help.brandwizard.io/knowledge/how-to-send-edit-or-delete-the-offered-autoreply-template?hsLang=en). - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#faq) - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#creating-and-editing-a-company) - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-sources) - [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#work-with-reviews) - 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