Auto-replies

Contents:

• How to create a rule?

  • How to add a name and description of the rule?

  • How to set up filters for the rule?

  • How to set up response templates?

  • How to set up a schedule?

  • How to enable/disable the rule?

• How to edit rules?

  • How to edit the name and description of the rule?

  • How to set up filters for the rule?

  • How to set up response templates?

  • How to set up a schedule?

  • How to enable/disable the rule?

• How to work with the list of rules?

In this section, it is possible to configure sending auto-replies to certain reviews. They will be applied to reviews of selected companies, sources, with a certain rating, on specified days, etc.

On the Auto-replies page you can:

1. View the list of rules

2. View the number of available auto-replies.

3. Enable a rule

4. Edit a rule

5. Add a new rule

To go to the Auto-Replies page, in the menu click on Reviews Management, then choose Auto-Replies from the drop-down list.  

The Auto-Replies page opens.

At the top of the page you can see the number of auto-replies available. When you click on Total Auto-Replies Left, the drop-down list displays the mail to which auto-replies are credited. 

Attention! If the auto-responses are assigned to the brand owner, the balance will be visible to all users. However, if the auto-responses are assigned to a specific user, only that user will be able to check the balance.

How to create a rule, you can find out further.