--- title: How to create/edit a template? description: To create a template, click on the Add templates button.  --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-create-a-template#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Auto-replies](https://help.brandwizard.io/knowledge/auto-replies?hsLang=en) # How to create/edit a template? To create a template, click on the **Add templates** button. To edit, click on the edit icon in the list of templates. The **Template creating/editing** page will open.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jun-29-2026-10-40-47-4015-AM.png?width=1271&height=433&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jun-29-2026-10-40-47-4015-AM.png)   The **Template creating/editing** page will open. Fields marked with (\*) are required. In the first two fields, enter the **title** and **text** of the response template.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Apr-23-2025-09-57-42-6868-AM.png?width=576&height=656&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Apr-23-2025-09-57-42-6868-AM.png)   In order for the response to automatically display the **name of the user** whose review needs to be answered, or **your name**, you need to spell out **Substitution Templates** at the beginning of the text: - {% username %} - username. - {% my\_name %} - your name. **Attention!** User name may not be displayed, or it will be shown with asterisks (\*). This is done because in some countries personal data protection laws prohibit the display of the author.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/7c7e18a32fa5c050470079b48e33844e6d57062b)   Next, select the group that the template belongs to. You can find out how to set up template groups [here](https://help.brandwizard.io/knowledge/response-templates?hsLang=en).   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/fcac4535bbfd820532ac6a07ce92435b76f60f1f)   - If you want the template to be available for your colleagues, put a checkmark next to **Available for command.** - If you want the template to be private (only you can use it), remove a checkmark next to **Available for command.**   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/d12c20b99a97327255eedc9a62ce6ea830082452)   After filling in all the fields, click **Save**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/499674d7e2b02058d5bda06a571dbff56aee8a22)   You can find out about the **Review and Response Statistics** page [further](https://help.brandwizard.io/knowledge/review-and-response-statistics?hsLang=en). - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - 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