--- title: How to respond to a review? description: "In this article, you will become familiar with the following information: Information on which catalogs can be answered from your personal account can be found here.  Google and 2GIS (URBI) catalogs h" --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) # How to respond to a review? In this article, you will become familiar with the following information: - [**How to respond to a review?**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review#How_to_respond_to_a_review) - [**How to edit and delete a response to a review?**](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review#How_to_edit_and_delete_a_response_to_a_review) --- > Information on which catalogs can be answered from your personal account can be found [here](https://help.brandwizard.io/knowledge/which-sites-are-reviews-collected-from-and-from-where-can-they-be-responded-to?hsLang=en).  > > Google and 2GIS (URBI) catalogs have their own rules for publishing reviews and responses. You can learn more about them at the following links: > > - [Google](https://support.google.com/contributionpolicy/answer/7400114?hl=en&ref_topic=7422769&sjid=14823549317695117939-EU). > - [2GIS (URBI)](https://law.2gis.ae/informational-requirements). > > You can find out what the limitations are for responding to reviews [here](https://help.brandwizard.io/knowledge/what-are-the-limitations-for-responses-to-reviews?hsLang=en).   --- ### **How to respond to a review?**   To reply to a review, type your response in the field and click **Reply**. You can set up hotkeys for sending messages. More details are described [here](https://help.brandwizard.io/knowledge/how-to-set-up-hotkeys-for-sending-responses-to-reviews?hsLang=en). **Attention!** - According to the rules of 2GIS, it is not allowed to respond to reviews without text, so it will be impossible to reply to them in the personal account! Next to such reviews, you will see **Response unavailable**. While they affect the statistics in the **Reviews Analysis** section, we are already working on changes. - In this section, reviews can come from two sources: **Google Business Profile** and **Google Maps**. Such display is not an error and occurs due to the linking of the Google catalog. If **none of your companies are verified**, reviews will be collected under the Google Maps catalog. **After verification**, they will be displayed under the Google Business Profile catalog. If you have both types of companies, two catalogs will be shown until the remaining locations are verified. Consequently, you will not be able to respond to reviews from Google Maps. - To be able to respond to reviews from the **TripAdvisor, Play Market, App Store, and AppGallery** catalogs, please contact your manager. - You can only reply to a review from the **App Store** catalog once. Sending a second reply is not possible.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-10-2026-02-51-51-7747-PM.png?width=1054&height=426&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-10-2026-02-51-51-7747-PM.png)   Emojis can be used in replies to reviews.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/4cac54fb3f59955d6e8b9197cbca9742d1fa0c0f)   For reviews in the 2GIS (URBI) directory that are marked as **The review has not been confirmed** responses can also be sent.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/a3752a1ec180b66c40be977de005b99ec7f7795b)   The last official reply to the review will always be displayed. To view all responses, you need to click on the number of responses.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/db1c28d4c78b3d55784bc469ce1edbfee376c298)   The official responses from the company left in the catalog and displayed in the personal account are shown as follows: **Company response Brand Name** (the company's name will be specified). User responses left in the catalog, as well as responses from your employees left in the personal account, are displayed as: **User response Name** (the user's name will be specified). In the entire catalog, employee responses will be shown as official responses from the company. **Attention!** The company name and user name will not be displayed for all catalogs.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/55a570a74cb52856ba214277c120004445881525) ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/0ba5645699f01ab38bdb651ae11bb9a0237a27fe)   ---   ### **How to edit and delete a response to a review?**   Editing of review responses is available on Google and Facebook. For other catalogs, editing responses to reviews will be impossible. Editing responses is unavailable due to restrictions imposed by these platforms. **Attention!** For **Google** and **Facebook**, the edit function will be available if the response left not through the personal account is the official response of the company. To edit a response to the review, click the icon **Edit**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/2f9991f7ff3d4db7a4c2dc7df95d04ab60f43a07)   A window will open, where you can edit your response. After editing click on **Save**.    ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-07-2026-02-28-14-0096-PM.png?width=670&height=172&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jul-07-2026-02-28-14-0096-PM.png)   Deleting responses is available on 2gis (URBI), Google.  **Attention!** For **Google** and **2gis (URBI)**, the delete function will be available if the answer left not through the personal account is the official response of the company. To delete a review response, click the icon **Delete**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/494833ffa36d982160e2bd6122c1da6056732c68)   How to respond to a review using response templates, can be find [further](https://help.brandwizard.io/knowledge/how-to-respond-to-a-review-using-response-templates?hsLang=en). - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#faq) - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#creating-and-editing-a-company) - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-sources) - [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#work-with-reviews) - [Working with a Photo tool](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-a-photo-tool) - [Google](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#google) - [2GIS (URBI)](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#2gis-urbi) - [Facebook](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#facebook) - [Yandex](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#yandex) - [API](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#api) - [Where to start?](https://help.brandwizard.io/knowledge/where-to-start?hsLang=en) - [Dashboard](https://help.brandwizard.io/knowledge/dashboard?hsLang=en) - [My companies](https://help.brandwizard.io/knowledge/my-companies?hsLang=en) - [Create/Edit company in Personal account](https://help.brandwizard.io/knowledge/create-edit-company-in-personal-account?hsLang=en) - [Sources](https://help.brandwizard.io/knowledge/sources?hsLang=en) - [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) - [Tags](https://help.brandwizard.io/knowledge/tags?hsLang=en) - [Auto-replies](https://help.brandwizard.io/knowledge/auto-replies?hsLang=en) - [Statistics](https://help.brandwizard.io/knowledge/statistics?hsLang=en) - [Reputation Analytics](https://help.brandwizard.io/knowledge/reputation-analytics?hsLang=en) - [Competitors](https://help.brandwizard.io/knowledge/competitors?hsLang=en) - [Reviews generator](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#main-content) - [QR Codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#qr-codes) - [Analytics](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#analytics) - [Promo codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#promo-codes) - [Questionnaires](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#questionnaires) - [Questions & Answers](https://help.brandwizard.io/knowledge/questions-answers?hsLang=en) - [Photo & Video](https://help.brandwizard.io/knowledge/photo-video?hsLang=en) - [Presence analytics](https://help.brandwizard.io/knowledge/presence-analytics?hsLang=en) - [Reviews widget](https://help.brandwizard.io/knowledge/reviews-widget?hsLang=en) - [Store locator](https://help.brandwizard.io/knowledge/store-locator?hsLang=en) - [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en#main-content) - [Where to start?](https://help.brandwizard.io/knowledge/multichat?hsLang=en#where-to-start) - [Adding inboxes](https://help.brandwizard.io/knowledge/multichat?hsLang=en#adding-inboxes) - [Conversations](https://help.brandwizard.io/knowledge/multichat?hsLang=en#conversations) - [Contacts](https://help.brandwizard.io/knowledge/multichat?hsLang=en#contacts) - [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) - [Reports](https://help.brandwizard.io/knowledge/multichat?hsLang=en#reports) - [Additional features](https://help.brandwizard.io/knowledge/multichat?hsLang=en#additional-features) - [Posts](https://help.brandwizard.io/knowledge/posts?hsLang=en) - [Duplicates & Fakes](https://help.brandwizard.io/knowledge/duplicates-fakes?hsLang=en) - [Products & Prices](https://help.brandwizard.io/knowledge/products-prices?hsLang=en) - [Plans & Limits](https://help.brandwizard.io/knowledge/plans-limits?hsLang=en) - [Profile](https://help.brandwizard.io/knowledge/profile?hsLang=en) - [Users](https://help.brandwizard.io/knowledge/users?hsLang=en) - [Account settings](https://help.brandwizard.io/knowledge/account-settings?hsLang=en) - [Groups of companies section](https://help.brandwizard.io/knowledge/groups-of-companies-section?hsLang=en) - [Notifications settings](https://help.brandwizard.io/knowledge/notifications-settings?hsLang=en) # BrandWizard brandwizard.io Help Center Copyright © 2026, BrandWizard