---
title: What are the limitations for responses to reviews?
description: Each catalog has its own requirements for responses to reviews. They can be found in the tables below. You can get acquainted with the prohibited content on Google here.
---

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# What are the limitations for responses to reviews?

**Contents:**

- <https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business><https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business>**Google Business Profile requirements**
- <https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business><https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business>**Yandex requirements**
- **2GIS (URBI) requirements**
- **Facebook requirements**

---

<https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#Google-My-Business> <https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%E2%80%8BGoogle-My-Business>

Each catalog has its own requirements for responses to reviews. They can be found in the tables below.

### **Google Business Profile Requirements**

You can get acquainted with the prohibited content on Google [here](https://support.google.com/contributionpolicy/answer/7400114?hl=en&ref_topic=7422769).

<https://support.google.com/contributionpolicy/answer/7400114?hl=ru&ref_topic=7422769> 

| **Catalog** | **Google Business Profile** |
| --- | --- |
| **Requirements** |  |
| Minimum number of characters | 1 |
| Maximum number of characters | 4000 with spaces (any combination of double or more spaces counts as one) |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O\>" , ""'~!@#$%^&\*()?\>,./\\\<\]\[ /\*\<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |

<https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business><https://rocketdataio.freshdesk.com/a/solutions/articles/36000350363#%D0%A2%D1%80%D0%B5%D0%B1%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F-Google-My-Business>

### **Yandex requirements**

To ensure that the response is not hidden or deleted, it is necessary to make sure that its text does not violate the rules of communication in public chats:

- Passport series and number, numbers of other documents.
- Contact details, including phone number, address, email.
- Bank card details.
- Logins and passwords.

In an **official** company response, it is allowed to provide contact details of the organization (corporate email, legal address, or organization phone number).

| **Catalog** | **Yandex** |
| --- | --- |
| **Requirements** |  |
| Minimum number of characters | 2 |
| Maximum number of characters | 2500 without spaces |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes, it is allowed to respond with just a smiley |
| "¦O\>" , ""'~!@#$%^&\*()?\>,./\\\<\]\[ /\*\<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |

### **2GIS (URBI) Requirements**

| **Catalog** | **2GIS (URBI)** |
| --- | --- |
| **Requirements** |  |
| Minimum number of characters | 1 |
| Maximum number of characters | 2000 with spaces (any combination of double or more spaces counts as one). |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O" , ""'~!@#$%^&\*()?,./\\\]\[ /\*!--"", "${code}" | Allowed **Warning!** The symbols \< and \> are not allowed! |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |

### **Facebook Requirements**

| **Catalog** | **Facebook** |
| --- | --- |
| **Requirements** |  |
| Minimum number of characters | 1 |
| Maximum number of characters | 8000 with spaces (each Cyrillic character goes for 2 characters) |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O\>" , ""'~!@#$%^&\*()?\>,./\\\<\]\[ /\*\<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |
| Note | GIFs, photos, videos, stickers are supported in the response |

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