Contents:
- Google Business Profile requirements
- Yandex requirements
- 2GIS (URBI) requirements
- Facebook requirements
Each catalog has its own requirements for responses to reviews. They can be found in the tables below.
Google Business Profile Requirements
You can get acquainted with the prohibited content on Google here.
| Catalog | Google Business Profile |
| Requirements | |
| Minimum number
of characters |
1 |
| Maximum number of characters | 4000 with spaces (any combination of double or more spaces counts as one) |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O>" , ""'~!@#$%^&*()?>,./\<][ /*<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |
Yandex requirements
To ensure that the response is not hidden or deleted, it is necessary to make sure that its text does not violate the rules of communication in public chats:
- Passport series and number, numbers of other documents.
- Contact details, including phone number, address, email.
- Bank card details.
- Logins and passwords.
In an official company response, it is allowed to provide contact details of the organization (corporate email, legal address, or organization phone number).
| Catalog | Yandex |
| Requirements | |
| Minimum number
of characters |
2 |
| Maximum number of characters | 2500 without spaces |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes, it is allowed to respond with just a smiley |
| "¦O>" , ""'~!@#$%^&*()?>,./\<][ /*<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |
2GIS (URBI) Requirements
| Catalog | 2GIS (URBI) |
| Requirements | |
| Minimum number
of characters |
1 |
| Maximum number of characters | 2000 with spaces (any combination of double or more spaces counts as one). |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O>" , ""'~!@#$%^&*()?>,./\<][ /*<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |
Facebook Requirements
| Catalog |
|
| Requirements | |
| Minimum number
of characters |
1 |
| Maximum number of characters | 8000 with spaces (each Cyrillic character goes for 2 characters) |
| Words with asterisks | Allowed |
| Supports emoticons in response | Yes |
| "¦O>" , ""'~!@#$%^&*()?>,./\<][ /*<!--"", "${code}" | Allowed |
| Text with only spaces | Not allowed |
| Spaces at the beginning of the text | Ignored |
| Note | GIFs, photos, videos, stickers are supported in the response |