In this section, you can analyze keywords in reviews, how often users use them, and in what context they are most often used. Based on this, you can find out what needs to be given more attention in the company's work.
To go to the Search by reviews page, in the menu box click on Reviews analysis and select Search by reviews from the dropdown list.
The Search by Reviews page opens.
It is necessary to enter in the Search Words field the word for which you want to analyze the text in the reviews.
Then you need to select the context. Context is the number of characters located at the beginning and end of the review around the entered word.
Click on the Context field and select the desired number of characters from the drop-down list.
Then click on the Search button.
A list will open, in which:
- The reviews are divided into 3 parts: the previous text, the word (entered in the Search Words field), the next text.
- The number of lines = the number of reviews with this word.
Attention! The page will show the results for the last 30 days by default.
To set another time period, click on respective field and choose the necessary dates.
Click the text to see the whole review.
Review detailed viewing page will open. Find details here.
The words will be highlighted in different colors denoting the review tone:
- Green - positive tone
- Red - negative tone.
- Yellow - neutral tone.
- Grey - undefined.
Learn more about review tones here.
Below the list, feedback settlement distribution of selected reviews is displayed. You can see a diagram, as well as number and percentage of reviews.
To filter search by reviews, click on Filters icon in the top right corner of the page.
Filters will open on the right side.
Information on filter setting can be found here.
You can find out more about the distribution of reviews by country and region further.