Attention! Communication for the Instagram catalog is currently unavailable. We are in the process of obtaining API permissions to work with Instagram direct messages.
To receive and respond to brand mentions and inquiries through an Instagram group or public page, you need to link your Facebook account. You can learn more about linking here.
To link Instagram, go to the Communication section on the Settings page.
Then go to the Accounts Instagram tab.
The linked account will be displayed.
To add a page from which inquiries will be collected, click on the corresponding button in the field of the created account.
A window will open, where you need to click on Add group.
The page will be displayed in the list of available groups. To start collecting inquiries, click on the slider.
To delete the page, click on the detach icon in the field of the desired page.
You can delete your Facebook account in the settings of this catalog.
You can find out about the Posts page further.