Attention! Communication for the Instagram catalog is currently unavailable. We are in the process of obtaining API permissions to work with Instagram direct messages.
To receive and respond to brand mentions and inquiries through an Instagram group or public page, you need to link your Facebook account.
To do this, go to the Settings page in the Communication section.
Click on the Accounts Facebook field in the menu. You can learn more about linking here.
Then go to the Accounts Instagram tab.
The linked account will be displayed.
To add a group from which inquiries will be collected, click on the corresponding button in the field of the created account.
A window will open, where you need to click on Add group.
The group will be displayed in the list of available groups. To start collecting inquiries, click on the slider.
To delete a group, click on the corresponding icon in the field.
You can delete your Facebook account in the settings of this catalog.
You can find out about the Posts page further.