Reviews generator
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      Survey statistics

      In this article, you will get acquainted with the following information:

      To navigate to the page, click on the Reviews Generator in the menu and select Analytics from the dropdown list.

      Attention! The data in this section is presented from January 5, 2024.

       

       

       

      How to set filters for displaying charts and comparing data?

       

      First, select the survey for which you want to view the statistics.

      Next, you can select the QR code for which you need to view the statistics.

       

       

       

      All analytics on the page are provided depending on the period set in the calendar:

      • You can select standard periods: week, 30 days, month, quarter.
      • You can also set a custom period by selecting dates in the calendar.

       

      You can specify the data display step: daily or weekly.

      Attention! If the Week filter is selected or a period of less than a month is specified, the Week option will not be displayed.

       

       

      What statistics are presented on the page?

       

      • In the first block, you can analyze the number of user visits from the survey to catalogs or via links, as well as the number of negative reviews left.
      • Next, you can find out the number of promo codes sent to customers for leaving reviews on platforms. More details about promo codes can be found here.
        Attention! If a specific QR code was selected in the header of the section, the statistics for the promo code will not be displayed. We cannot determine which specific QR code the client used to leave a review in the catalog.
      • User actions in surveys – find out the number of survey openings, as well as the positive and negative reviews/ratings left by users.
      • Transitions to catalogs – find out the number of transitions from the survey to main catalogs (Google, Yandex, 2GIS (URBI)) or via your link.

      Negative reviews are not published on the maps; they are immediately collected in your personal account. You can view them in the Reviews section by selecting the Source →Review generator filter.

      Positive/negative ratings are evaluations left directly within the survey itself.

       

       

      User actions in surveys

       

      The section showing the number of positive/negative reviews and ratings is divided into two charts. You can switch between them using the filter in the top right corner.

      The blue line on the chart represents the number of survey openings. The columns display the number of reviews/ratings.

      • The x-axis shows the days/weeks when actions were performed (openings, positive reviews/ratings, negative reviews/ratings).
      • The y-axis indicates the number of these actions.

      To view data for a specific day or week, hover your mouse cursor over the column in the chart.

       

       

      Below the graph is a slider, which, when dragged left or right, will display data for all dates in the selected period.

       


       

      How to download statistics by surveys?

       

      To export statistics by surveys, click on Download data in the upper right corner of the section.

      The requested report will be sent to you in .xlsx format to the email address specified in your profile.

       

       

      You can find out about the Promo codes page further.