Contents:
To navigate to the page, click on the Reviews Generator in the menu and select Analytics from the dropdown list.
Attention! The data in this section is presented from January 5, 2024.
A section will open where you can view statistics on user actions in surveys.
The first block presents information on the number of positive and negative reviews left by customers.
Next, you can find out the number of promo codes sent to customers for leaving reviews on platforms. More details about promo codes can be found here.
Attention! If a specific QR code was selected in the header of the section, the statistics for the promo code will not be displayed. We cannot determine which specific QR code the client used to leave a review in the catalog.
In the User Actions in Surveys block, a graph is presented.
First, select the statistics for the actions you want to view:
- If you need to know the statistics for reviews left by customers in catalogs, select Reviews.
- If you need to know the statistics for ratings chosen by customers in the survey, select Ratings.
When selecting Reviews on the graph:
- The x-axis displays the dates on which actions were performed (transitions/positive reviews/negative reviews).
- The y-axis displays the number of these actions.
- The blue line on the graph shows the number of survey openings.
- The green color shows the number of positive reviews left.
- The pink color shows the number of negative reviews.
To find out the exact number of actions performed on a specific day, hover the mouse cursor over a point on the blue line or over a column. A window will appear showing the number of actions performed by customers on the selected date.
When selecting Ratings on the graph:
- The x-axis displays the dates on which actions were performed (transitions/positive ratings/negative ratings).
- The y-axis displays the number of these actions.
- The blue line on the graph shows the number of survey openings.
- The light blue color shows the number of positive ratings left.
- The pink color shows the number of negative ratings.
To find out the exact number of actions performed on a specific day, hover the mouse cursor over a point on the blue line or over a column. A window will appear showing the number of actions performed by customers on the selected date.
Below the graph is a slider, which, when dragged left or right, will display data for all dates in the selected period.
In the Transitions to Directories block, a chart is displayed showing the distribution of the number of transitions across Yandex, Google, 2GIS (URBI), and through your own link.
In the center, the total number of transitions is indicated.
To find out the number of transitions for each catalog separately, hover the mouse cursor over one of the segments of the chart.
The color of the segments corresponds to a specific catalog. The distribution of colors by sources is displayed below the chart.
How to filter statistics by surveys?
In the header of the section, you can select the survey for which you need to view statistics. To do this, click on the corresponding field and select the desired option.
Next, you can choose the period for which the data will be presented:
- To display for the last available week, click on Week.
- To display for the last available 30 days, click on 30 days.
- To display for the last available calendar month, click on Month.
- To display for the last available quarter, click on Quarter.
To filter the page by your own period, you need to click on the date field and select the desired dates.
In this case, the Custom filter will be set.
To display the data by days or by weeks, you need to click on the corresponding filter and select the desired option.
Attention! If the Week filter is selected or a period of less than a month is specified, the Week option will not be displayed.
How to download statistics by surveys?
To export statistics by surveys, click on Download data in the upper right corner of the section.
The requested report will be sent to you in .xlsx format to the email address specified in your profile.
You can find out about the Promo codes page further.