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General questions about the service
FAQ
- How to register a personal account?
- How to transfer company data?
- How to export companies via file?
- How to import and update data through json feed
- Why can’t you make a feed for us?
- How to convert a json file to a link?
- Categories
- How to add temporary working hours in Yandex, 2GIS (URBI) and Google?
- How to make a proper description of your business?
- Information about my company is not published on the partner website
- How to set up BrandWizard Integration with Usedesk?
- Is the information stored on the maps after the license expires?
- Why should I pay you if our specialist can manually enter all the information?
- Moderation and synchronization of company data
- What is the final percentage of data synchronization?
- How many photos can be added to the publication through the personal account?
- Why add a Google Business Profile, Facebook account and confirm Yandex?
- What questions may arise in relation to the API?
- Roles in personal account
- Browser requirements for working with BrandWizard
- Working with substitution numbers (call tracking)
- YML-feed
- What are the difficulties in working with banks?
- How to get a token for Store Locator?
- YML and CSV formats
- All elements included in offer in the simplified type. YML and CSV formats
- What are UTM tags and call tracking?
- Report on online presence in Yandex, 2GIS, Google, Facebook directories.
- How to open a CSV file?
- How do we work with iiko?
- How to create a key in iiko?
Creating and editing a company
- Who should monitor the updating and relevance of information in the services?
- What are the rules for location names?
- What is the company name being sent?
- What are alternative names?
- What is a branch code and why is it needed?
- Where is the legal information that is entered when creating a company displayed?
- Why is it important to specify 3 categories or more?
- Why are there two fields “Short Description” and “Full Description” in the personal account when creating a company?
- Which image cannot be placed as a logo?
- What should be displayed on the cover of the company?
- Where is the cover used?
- Is there a limit on adding photos to the personal account?
- How to make a photo the main photo in the card?
- Why is it that when filling in all the fields in the personal account, the fullness of the profile in Google and Yandex is still very low?
- Why does the manager not automatically receive notifications when new points are added to the feed?
Working with sources
- What if the data about the company has already been posted in any source?
- Why do you need to buy a license for a new point?
- How does the company relocation process work?
- Why can't the address of an existing point be changed?
- Why is the closed location not removed from the maps, but displayed with the “Closed Forever” status?
- Why are the locations not visible on the maps?
- Why is the route to the location on the maps built incorrectly?
- Why is the PIN on the maps located outside the building?
- Why can third parties change the information on the cards and upload photos there?
- Why is the company not in the Local Pack?
Work with reviews
- Which sites are reviews collected from and from where can they be responded to?
- Link formats for collecting reviews
- Why is there no button to respond to 2GIS (URBI) reviews?
- What are the limitations for responses to reviews?
- Why do we need templates for responses to reviews?
- Why is the review date later than the response to the review?
- How to register on Tripadvisor?
- How to confirm the owner’s rights to the company in Tripadvisor?
- Why does the average rating for reviews in the personal account differ from the one in the catalog?
- Where can I find information on notifications about reviews?
- How often do review notifications come to your email?
- Why is the location address not specified in the personal account on the reviews?
- Why don’t the maps publish a review?
- What are NPS, OTS and Positivity Index? How to increase these indicators?
- Why can’t reviews be appealed to Google from the personal account?
- How to delete a negative review in Google?
- Reports (uploads) on reviews from your personal account
- Why is the average rating of reviews in the personal account different from the rating in the catalog?
- Why is the company's rating not displayed in Yandex?
- Why is the address of the location not specified in the reviews in the personal account?
- Why do reviews from Yandex for previous dates appear?
- Why are user nicknames on Yandex encrypted?
- Categories for autotags
- Exceptions in categories for auto tags
- How to add a new user to Play Console for replying to reviews from Play Market?
- How to add a new user in the App Store?
Working with a Photo tool
- Registering an account in Google Business Profile
- What is to be done if access to Google Business Profile is lost?
- How to confirm a company in Google?
- How to confirm locations via Google Search Console?
- How to create an address group in Google Business Profile?
- How to assign an administrator/owner of an address group in Google Business Profile?
- What are additional links in Google?
- How to work with the Questions and Answers about places in Google?
- Google verification via real-time video meeting with BrandWizard
- How to Record a Video for Google?
- Mass Google account confirmation
2GIS (URBI)
- How to create a Facebook account and business page?
- How to create a business manager and a main (brand) page on Facebook?
- How to upload locations to Facebook using a file?
- What to do if the rights to Facebook have been lost?
- Which organizations can’t be posted on Facebook?
- How to create location pages on Facebook?
- How to oblige Business Manager account users to enable two-factor authentication?
Yandex
- What is a hidden location in Yandex, and how to fix it?
- How to get and keep the blue checkmark in Yandex?
- How to provide access in Yandex.Business?
- Video confirmation of the location address in Yandex Maps
- How to record a video to remove a location from the online organization status in the Yandex catalog?