- Help Center
- General questions about the service
- Work with reviews
-
General questions about the service
-
Personal account
- Where to start?
- Dashboard
- My companies section
- Create/Edit company in Personal account
- Sources
- Work with reviews section
- Response templates section
- Tags section
- Auto-replies section
- Statistics
- Reviews analysis section
- Reviews generator
- Questions and answers
- Photo & Video section
- Online Presence section
- Store locator
- Сommunication
- Posts section
- Duplicates and fakes
- Local Pack positions
- Products and prices section
- Tariffs and limits
- Profile section
- Users
- Account settings
- Groups of companies section
- Notifications settings
Why do we need templates for responses to reviews?
Responding to reviews using templates:1. You save employees time for processing typical reviews, thereby freeing up their time to resolve more complex situations with customers, leveling the negative and returning customer loyalty.
2. You increase the level of trust in your company. Cards with responses to reviews evoke more trust among users and a desire to view them.
3. You increase the star rating of the company, the growth of which affects the increase in conversions to points of sale and, thereby, affects profits.