--- title: Actions in Conversation | How to assign an agent, set a team, assign priority, and add a label description: "On the right side of the conversation sidebar, there are tools for managing the conversation: assign an agent, set a team, specify priority, and add a tag. To perform these actions, click on the Conversation Actions section. The relevant fields will open, allowing you to make the necessary changes." --- [Skip to content](https://help.brandwizard.io/knowledge/actions-in-conversation-how-to-assign-an-agent-set-a-team-assign-priority-and-add-a-label#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. 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[Conversations](https://help.brandwizard.io/knowledge/multichat?hsLang=en#conversations) # Actions in Conversation | How to assign an agent, set a team, assign priority, and add a label In this article, you will learn about the following: - [**How to assign an agent?**](https://help.brandwizard.io/knowledge/actions-in-conversation-how-to-assign-an-agent-set-a-team-assign-priority-and-add-a-label#How_to_assign_an_agent) - [**How to assign a team?**](https://help.brandwizard.io/knowledge/actions-in-conversation-how-to-assign-an-agent-set-a-team-assign-priority-and-add-a-label#How_to_assign_a_team) - [**How to set a priority?**](https://help.brandwizard.io/knowledge/actions-in-conversation-how-to-assign-an-agent-set-a-team-assign-priority-and-add-a-label#How_to_set_a_priority) - [**How to add a conversation label?**](https://help.brandwizard.io/knowledge/actions-in-conversation-how-to-assign-an-agent-set-a-team-assign-priority-and-add-a-label#How_to_add_a_conversation_label) --- On the right side of the conversation sidebar, there are tools for managing the conversation: assign an agent, set a team, specify priority, and add a tag. To perform these actions, click on the **Conversation Actions** section. The relevant fields will open, allowing you to make the necessary changes.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-10-20-53-6203-AM.png?width=670&height=381&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-10-20-53-6203-AM.png)   ---   ### **How to assign an agent?**   Click on the **Assigned Agent** field and select the responsible agent from the dropdown list.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/1e0faeae5cef89f69ecce1055247c6bc1e8acda7)   ---   ### **How to assign a team?**   Click on the **Assigned Team** field and choose the responsible team from the dropdown list.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/fd7df251c238b249f5a5cb5936c5c2a8cae2d337)   ---   ### **How to set a priority?**   Determine the conversation’s priority and select it from the list. If the issue needs to be resolved as quickly as possible, choose **Urgent**. Otherwise, you can set it to **Low**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/dca0cb4de220afa02563f6bf28874741b0d97f44)   ---   ### **How to add a conversation label?**   Click **Add Labels** to choose from existing tags or create new ones. 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