--- title: How to setup a Facebook channel? description: How to set up a Facebook channel? --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en) 3. [Adding inboxes](https://help.brandwizard.io/knowledge/multichat?hsLang=en#adding-inboxes) # How to setup a Facebook channel? In this article, you will familiarize yourself with the following information: - [**How to set up a Facebook channel?**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#How_to_set_up_a_Facebook_channel) - [**Additional channel settings**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#Additional_channel_settings) - [**"Settings" section**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#Settings_section) - [**"Collaborators" section**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#Collaborators_section) - [**"Business hours" section**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#Business_hours_section) - [**"CSAT" section**](https://help.brandwizard.io/knowledge/how-to-setup-a-facebook-channel#CSAT_section) ---     **Attention!** You can respond to a client message from the Facebook inbox within 24 hours. If no response is sent within this period, the conversation will be blocked, and you will no longer be able to reply to the client. This restriction is set by the inbox itself, and we cannot influence it.   ### **How to set up a Facebook channel?**   Go to **Settings → Inboxes → Add Inbox**.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-24-2026-09-40-13-0150-AM.png?width=670&height=261&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-24-2026-09-40-13-0150-AM.png)   Click on Facebook Messenger.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-24-2026-09-52-25-5079-AM.png?width=670&height=538&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Mar-24-2026-09-52-25-5079-AM.png)   Click the login via Facebook button. A new window for login will open.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/f671222fa2433de2e9441d0ae49b9fc81609b66e)   Authenticate through Facebook and select the page you want to connect. Click **Continue**.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-35-22-0237-PM.png?width=558&height=665&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-35-22-0237-PM.png)   Choose the companies that Brand will have access to. Click **Continue**.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-36-44-8667-PM.png?width=558&height=665&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-36-44-8667-PM.png)   Select the level of access for BrandWizard to your Instagram accounts: you can grant access to all current and future accounts or select a specific account. You will be able to change permissions later if needed.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-37-43-9631-PM.png?width=558&height=665&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-37-43-9631-PM.png)   The permissions that will be granted to BrandWizard will then be displayed. Click **Save**.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-38-33-5674-PM.png?width=558&height=665&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-08-2025-02-38-33-5674-PM.png)   Now you can select your Facebook page to connect to the chat. Then enter the channel name and click **Create Inbox**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/ba52760b83581a999013a223e7e973511469c26d)   Add agents to your Facebook channel.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/1c08b10a31f97d734a86157abc9047b1423b2186)   You have successfully created a Facebook inbox. Now, when a client sends a message to your Facebook page, you will be able to see it and respond via BrandWizard. To go to the conversation of the created channel, click **Take me there**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/ddf6cffcb123c7bb4b4e079f93c587c6b231b37b)   ---     ### **Additional channel settings**   The created Facebook channel should appear in the list in the **Inboxes** section. To view or change additional settings, go to **Settings → Inboxes**, then click the gear icon on the Facebook channel.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/e4c89966472745a3e38515adb2884902cac4f6c8)   You will see the following page:   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/69c01f38c0dd90c3e68b3ab2378407185ae2f57a)   ---     #### **"Settings" section**   - **Channel Avatar**. Add an image for the inbox. Image requirements: - Size: 15 MB. - Format: JPEG/PNG. - **Inbox Name**. Change the inbox name if necessary. - **Enable channel greeting**. After the client sends the first message, you can set up an automatic reply. Select Enabled. - **Channel greeting message.** This field will appear if you enable the channel greeting. Write the response that the client will see after sending their first message, e.g., "BrandWizard usually responds within a few minutes." - **Lock to single conversation:** - If you select **Disabled** – after closing the dialogue, new messages from clients will be received as separate new dialogues. - If you select **Enabled** – after closing the dialogue, new messages will return to the existing dialogue, automatically reopening it. After making changes to the settings, click **Update**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/69c01f38c0dd90c3e68b3ab2378407185ae2f57a)   ---     #### **"Collaborators" section**   Click on the **Collaborators** tab. Here, you can add or remove agents from the channel. You can also enable or disable automatic assignment of new conversations to agents added to this inbox. If necessary, limit the maximum number of conversations from the inbox that can be automatically assigned to an agent. Click **Update** to save changes.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/c1bbb4e8da221930defffecd4cff4d9a4880eb51)   ---     #### **"Business hours" section**   Go to the **Business** hours tab. In this section, you can set your team's working hours related to the Facebook channel. To activate the working hours mode, check the box **Enable business availability for this inbox.** - After enabling the checkbox, you will be able to write a message for clients that will be displayed during non-working hours. - You can also set working hours for each day of the week based on the selected time zone. After changing settings, click the **Update business hours settings** button.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/77bfe7c3618dc2355f182291d040c50533d68906)   ---     #### **"CSAT" section** Enable CSAT. Once enabled, your customer satisfaction survey will automatically be sent at the end of each conversation. 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