--- title: How to create and use canned responses? description: Pre-prepared responses allow you to save frequently sent messages as templates. --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-create-and-use-canned-responses#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en) 3. [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) # How to create and use canned responses? In this article, you will learn the following information: - [**How to create a canned response?**](https://help.brandwizard.io/knowledge/how-to-create-and-use-canned-responses#How_to_create_a_canned_response) - [**How to edit or delete a canned response?**](https://help.brandwizard.io/knowledge/how-to-create-and-use-canned-responses#How_to_edit_or_delete_a_canned_response) - [**How to use canned responses in a conversation?**](https://help.brandwizard.io/knowledge/how-to-create-and-use-canned-responses#How_to_use_canned_responses_in_a_conversation) --- Pre-prepared responses allow you to save frequently sent messages as templates. When you need to use a saved response during a conversation, you can access it by typing `/` and a short code. You can use canned responses for frequently asked questions, which helps reduce agent response time and increase productivity. All pre-made responses are available to all agents within the account.   ---   ### **How to create a canned response?**   Any agent or administrator in the account can create and edit pre-prepared responses. To do this, select **Settings → Canned Responses → Add canned response** from the side menu. By default, there are no saved responses in the account.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-01-28-19-6895-PM.png?width=1655&height=613&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-01-28-19-6895-PM.png)   A window will open where you should fill in the following fields: - **Short code:** Enter a short word or abbreviation that is easy to remember for later use. The minimum length is 2 characters. Each command must be unique. - **Message:** Enter the message you want to save as a template. After entering the data, click the **Submit** button.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/202dc483dd7e39906087372792e7d32e98b556ed)   ---   ### **How to edit or delete a canned response?**   Open your responses list via **Settings → Canned Responses**. Find the desired response and click the edit button (pencil icon) to modify it, or click delete to remove it.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/3207d91ee66cd29b3065962ed8a6bbb1f83d682d)   If you edit a response, a window with pre-filled information will open. You can change both the command and the message. After making changes, click **Submit** to save.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/80fc29dd074e28ff83db649b11409bb5a3d51c17)   ---   ### **How to use canned responses in a conversation?**   To access canned responses during communication with a client, type / in the response field. A list of all saved responses will appear. You can select the needed one from the list or simply enter the **short code** if you remember it. After that, press **Enter**, and the editor will automatically fill in with the selected response.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/46d059dca9dffb36c2e18e9a0560f2a220bafccc)   - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#faq) - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#creating-and-editing-a-company) - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-sources) - [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#work-with-reviews) - [Working with a Photo tool](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-a-photo-tool) - [Google](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#google) - [2GIS (URBI)](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#2gis-urbi) - [Facebook](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#facebook) - [Yandex](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#yandex) - [API](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#api) - [Where to start?](https://help.brandwizard.io/knowledge/where-to-start?hsLang=en) - [Dashboard](https://help.brandwizard.io/knowledge/dashboard?hsLang=en) - [My companies](https://help.brandwizard.io/knowledge/my-companies?hsLang=en) - [Create/Edit company in Personal account](https://help.brandwizard.io/knowledge/create-edit-company-in-personal-account?hsLang=en) - [Sources](https://help.brandwizard.io/knowledge/sources?hsLang=en) - [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) - [Tags](https://help.brandwizard.io/knowledge/tags?hsLang=en) - [Auto-replies](https://help.brandwizard.io/knowledge/auto-replies?hsLang=en) - [Statistics](https://help.brandwizard.io/knowledge/statistics?hsLang=en) - [Reputation Analytics](https://help.brandwizard.io/knowledge/reputation-analytics?hsLang=en) - [Competitors](https://help.brandwizard.io/knowledge/competitors?hsLang=en) - [Reviews generator](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#main-content) - [QR Codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#qr-codes) - [Analytics](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#analytics) - [Promo codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#promo-codes) - [Questionnaires](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#questionnaires) - [Questions & Answers](https://help.brandwizard.io/knowledge/questions-answers?hsLang=en) - [Photo & Video](https://help.brandwizard.io/knowledge/photo-video?hsLang=en) - [Presence analytics](https://help.brandwizard.io/knowledge/presence-analytics?hsLang=en) - [Reviews widget](https://help.brandwizard.io/knowledge/reviews-widget?hsLang=en) - [Store locator](https://help.brandwizard.io/knowledge/store-locator?hsLang=en) - [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en#main-content) - [Where to start?](https://help.brandwizard.io/knowledge/multichat?hsLang=en#where-to-start) - [Adding inboxes](https://help.brandwizard.io/knowledge/multichat?hsLang=en#adding-inboxes) - [Conversations](https://help.brandwizard.io/knowledge/multichat?hsLang=en#conversations) - [Contacts](https://help.brandwizard.io/knowledge/multichat?hsLang=en#contacts) - [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) - [Reports](https://help.brandwizard.io/knowledge/multichat?hsLang=en#reports) - [Additional features](https://help.brandwizard.io/knowledge/multichat?hsLang=en#additional-features) - [Posts](https://help.brandwizard.io/knowledge/posts?hsLang=en) - [Duplicates & Fakes](https://help.brandwizard.io/knowledge/duplicates-fakes?hsLang=en) - [Products & Prices](https://help.brandwizard.io/knowledge/products-prices?hsLang=en) - [Plans & Limits](https://help.brandwizard.io/knowledge/plans-limits?hsLang=en) - [Profile](https://help.brandwizard.io/knowledge/profile?hsLang=en) - [Users](https://help.brandwizard.io/knowledge/users?hsLang=en) - [Account settings](https://help.brandwizard.io/knowledge/account-settings?hsLang=en) - [Groups of companies section](https://help.brandwizard.io/knowledge/groups-of-companies-section?hsLang=en) - [Notifications settings](https://help.brandwizard.io/knowledge/notifications-settings?hsLang=en) # BrandWizard brandwizard.io Help Center Copyright © 2026, BrandWizard