--- title: How to create agent teams? description: Teams allow you to organize your operators into groups based on their responsibilities. A user can belong to multiple teams simultaneously. You can assign conversations to a team during joint work. --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-create-agent-teams#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en) 3. [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) # How to create agent teams? This article will introduce you to the following information: - [**How to create a team?**](https://help.brandwizard.io/knowledge/how-to-create-agent-teams#How_to_create_a_team) - [**How to modify or delete a team?**](https://help.brandwizard.io/knowledge/how-to-create-agent-teams#How_to_modify_or_delete_a_team) --- Teams allow you to organize your operators into groups based on their responsibilities. A user can belong to multiple teams simultaneously. You can assign conversations to a team during joint work. ---   ### **How to create a team?**   To create a team, go to **Settings** → **Teams** → **Create new team.**   **![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-11-06-38-5845-AM.png?width=1645&height=608&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Dec-10-2025-11-06-38-5845-AM.png)**   A page will open where you need to fill in the following fields: - **Team name** — enter the team's name, e.g., Sales, Support. - **Team description** — briefly describe the team's purpose, e.g., "A team for resolving issues related to product sales." - **Allow auto assign for this team** — check this box if you want to automatically assign conversations to this team. If the box is not checked, the conversation will remain unassigned. Click **Create team**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/28b3e6f4107d0a044d2e60d4d30668424bf91d40)   Add operators to the team. When a conversation is assigned to this team, all added operators will receive a notification. Select the desired operators by checking the boxes next to their names. Click **Add operators**. Only the selected operators will see this team on their screen.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/95a4f33f456dc2b95a9e975354792d15a373f0c1)   Click **Finish**. Now, the team will appear in your list of teams.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/e1102bfef27c368789ae55ddc83a73eb307b1dc3)   ---   ### **How to modify or delete a team?**   To modify a team, click the **edit** button (pencil icon). To delete a team, click the **delete** icon.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/cbcc1c63621d66f37d8f279150586049a26f1095)   - [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#main-content) - [FAQ](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#faq) - [Creating and editing a company](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#creating-and-editing-a-company) - [Working with sources](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-sources) - [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#work-with-reviews) - [Working with a Photo tool](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#working-with-a-photo-tool) - [Google](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#google) - [2GIS (URBI)](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#2gis-urbi) - [Facebook](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#facebook) - [Yandex](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#yandex) - [API](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#api) - [Where to start?](https://help.brandwizard.io/knowledge/where-to-start?hsLang=en) - [Dashboard](https://help.brandwizard.io/knowledge/dashboard?hsLang=en) - [My companies](https://help.brandwizard.io/knowledge/my-companies?hsLang=en) - [Create/Edit company in Personal account](https://help.brandwizard.io/knowledge/create-edit-company-in-personal-account?hsLang=en) - [Sources](https://help.brandwizard.io/knowledge/sources?hsLang=en) - [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) - [Tags](https://help.brandwizard.io/knowledge/tags?hsLang=en) - [Auto-replies](https://help.brandwizard.io/knowledge/auto-replies?hsLang=en) - [Statistics](https://help.brandwizard.io/knowledge/statistics?hsLang=en) - [Reputation Analytics](https://help.brandwizard.io/knowledge/reputation-analytics?hsLang=en) - [Competitors](https://help.brandwizard.io/knowledge/competitors?hsLang=en) - [Reviews generator](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#main-content) - [QR Codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#qr-codes) - [Analytics](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#analytics) - [Promo codes](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#promo-codes) - [Questionnaires](https://help.brandwizard.io/knowledge/reviews-generator?hsLang=en#questionnaires) - [Questions & Answers](https://help.brandwizard.io/knowledge/questions-answers?hsLang=en) - [Photo & Video](https://help.brandwizard.io/knowledge/photo-video?hsLang=en) - [Presence analytics](https://help.brandwizard.io/knowledge/presence-analytics?hsLang=en) - [Reviews widget](https://help.brandwizard.io/knowledge/reviews-widget?hsLang=en) - [Store locator](https://help.brandwizard.io/knowledge/store-locator?hsLang=en) - [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en#main-content) - [Where to start?](https://help.brandwizard.io/knowledge/multichat?hsLang=en#where-to-start) - [Adding inboxes](https://help.brandwizard.io/knowledge/multichat?hsLang=en#adding-inboxes) - [Conversations](https://help.brandwizard.io/knowledge/multichat?hsLang=en#conversations) - [Contacts](https://help.brandwizard.io/knowledge/multichat?hsLang=en#contacts) - [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) - [Reports](https://help.brandwizard.io/knowledge/multichat?hsLang=en#reports) - [Additional features](https://help.brandwizard.io/knowledge/multichat?hsLang=en#additional-features) - [Posts](https://help.brandwizard.io/knowledge/posts?hsLang=en) - [Duplicates & Fakes](https://help.brandwizard.io/knowledge/duplicates-fakes?hsLang=en) - [Products & Prices](https://help.brandwizard.io/knowledge/products-prices?hsLang=en) - [Plans & Limits](https://help.brandwizard.io/knowledge/plans-limits?hsLang=en) - [Profile](https://help.brandwizard.io/knowledge/profile?hsLang=en) - [Users](https://help.brandwizard.io/knowledge/users?hsLang=en) - [Account settings](https://help.brandwizard.io/knowledge/account-settings?hsLang=en) - [Groups of companies section](https://help.brandwizard.io/knowledge/groups-of-companies-section?hsLang=en) - [Notifications settings](https://help.brandwizard.io/knowledge/notifications-settings?hsLang=en) # BrandWizard brandwizard.io Help Center Copyright © 2026, BrandWizard