How to complete or postpone a conversation?

You can close the conversation after resolving the customer's issue by clicking the Resolve button in the upper right corner of the conversation.

By clicking the arrow next to the Resolve button, you can choose the following actions:

• Snooze – postpone the conversation until a specified time. In the pop-up window, select the time you want to postpone it to.
• Mark as Pending – this will send the conversation to the pending list.

To find postponed and pending conversations, use the filters. Click the grouping button, then select Status and choose either Pending or Snoozed.