--- title: Why does the average rating for reviews in the personal account differ from the one in the catalog? description: "This rating may differ from the rating of this location on the map for several reasons: Brand reviews are not included in the company’s rating on maps. Example: Location rating for reviews in your per" --- [Skip to content](https://help.brandwizard.io/knowledge/why-does-the-average-rating-for-reviews-in-the-personal-account-differ-from-the-one-in-the-catalog#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [General questions about the service](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en) 3. [Work with reviews](https://help.brandwizard.io/knowledge/general-questions-about-the-service?hsLang=en#work-with-reviews) # Why does the average rating for reviews in the personal account differ from the one in the catalog? The average rating for reviews in the personal account is the arithmetic mean of all reviews that have been received in the BrandWizard personal account. This rating may differ from the rating of this location on the map for several reasons: - **Filters were selected at the Reviews page in the personal account. Learn more about them** [**here**](https://help.brandwizard.io/knowledge/how-to-filter-reviews?hsLang=en)**.** - **Brand reviews are not included in the company’s rating on maps.** Example: 1. Location rating for reviews in your personal account. ![](https://help.brandwizard.io/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Jan-31-2023-02-44-28-9669-PM.png) 2. The rating of the same location on Google Map. ![](https://help.brandwizard.io/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction60077077592originalPS28k0g2sTMHwWo2tz2s_no4eEA90gSw3Q.png) - **Differences in the methods of calculating ratings on catalogs.** Google weigh the assessment based on users who left these reviews. As a result, each user rating has its own specific weight, which affects the final rating of the location. The catalogs do not disclose the features and algorithms of artificial intelligence. 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