--- title: How to submit a complaint about a review? description: "In this article, you will learn the following information:     In the new design for Yandex, 2GIS (URBI) and Google catalogs, the complaint submission process has changed. To do this, click on the Rep" --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-submit-a-complaint-about-a-review#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Review Center](https://help.brandwizard.io/knowledge/review-center?hsLang=en) # How to submit a complaint about a review? In this article, you will learn the following information: - [**How to submit a complaint about a review?**](https://help.brandwizard.io/knowledge/how-to-submit-a-complaint-about-a-review#How_to_submit_a_complaint_about_a_review) - [**Auto-appeal of reviews using neural networks**](https://help.brandwizard.io/knowledge/how-to-submit-a-complaint-about-a-review#Auto-appeal_of_reviews_using_neural_networks) ---   ### How to submit a complaint about a review?   In the new design for Yandex, 2GIS (URBI) and Google catalogs, the complaint submission process has changed. To do this, click on the **Report** button. A window will open where you can choose one of the suggested reasons for the complaint or write your own in the field below, you can also select a complaint template. Then click **Send**. **Attention!**  - For the **Yandex** and **Google** catalogs, the complaint text must not exceed 2000 characters, while for **2GIS** **(URBI)** it must not exceed 500 characters. - It is impossible to file a complaint for reviews without text in the 2GIS (URBI) catalog! - According to 2GIS (URBI) rules, a complaint with the reason **There was no such client** cannot be submitted for reviews older than 1 year, counted from the review creation date. In the personal account, this reason is unavailable for such reviews.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/69ebc0e20e5b37712c80419d5163abb3a4527541)   After that, you can track the status of the complaint submission in the lower right corner of the review: - **Complaint sent** - the complaint is under review by the catalog. If it is deemed justified, the review will no longer be displayed on the platform. - **Complaint approved** - the review is no longer displayed on the platform. - **Complaint rejected** - the catalog rejected the complaint. You can try to appeal the review again. To do this, hover the mouse over the status and click on **resend the complaint**. **Attention!** - The 2GIS (URBI) catalog does not send us a response regarding the complaint status. We only receive it once the review has been removed from the directory. If a response to the complaint is not received within 7 days, the status will change to **Complaint rejected.** - The Yandex catalog considers complaints within 5 days. - In the Google catalog the complaint is considered within 7 days.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Nov-14-2025-08-34-54-2783-AM.png?width=670&height=380&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-Nov-14-2025-08-34-54-2783-AM.png)   For the 2GIS (URBI) catalog you can submit a complaint again regardless of the status of the previous complaint. To do this, click on the **complaint** icon.   ![](https://help.brandwizard.io/hs-fs/hubfs/%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-May-05-2025-12-38-18-2493-PM.png?width=670&height=347&name=%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-png-May-05-2025-12-38-18-2493-PM.png)   You can find out the requirements for reviews on 2GIS (URBI), and Google catalogs by following the links: - [2GIS (URBI)](https://law.2gis.ae/informational-requirements/). - [Google](https://support.google.com/contributionpolicy/answer/7400114).   ---   ### Auto-appeal of reviews using neural networks   For the catalogs Google, Yandex, and 2GIS (URBI), complaints about reviews can be submitted automatically. The text of all reviews is analyzed by a neural network, which assesses whether the incoming review can be appealed based on four criteria: - Negativity without specifics - Rating reduction without justification - Insults towards employees - Competitor advertising While the review is being checked for compliance with the above criteria, the icon **Review under verification** will be displayed. If the text of the review falls under one of the four criteria, the complaint is sent automatically by the system. After that, the status **Auto-complaint sent** will be displayed on the review. 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