--- title: How to set up automatic conversation closing in Multichat? description: Automatic closing lets you close conversations that have had no activity for a set amount of time. This helps when customers often don't say that their issue has been resolved, so open conversations keep piling up in the list. --- [Skip to content](https://help.brandwizard.io/knowledge/how-to-set-up-automatic-conversation-closing-in-multichat#main-content) English Show submenu for translations ![logo2.png\]](https://help.brandwizard.io/hs-fs/hubfs/logo2.png?height=40&name=logo2.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to brandwizard.io](https://brandwizard.io/) [Go to brandwizard.io](https://brandwizard.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.brandwizard.io/knowledge?hsLang=en) 2. [Multichat](https://help.brandwizard.io/knowledge/multichat?hsLang=en) 3. [Settings](https://help.brandwizard.io/knowledge/multichat?hsLang=en#settings) # How to set up automatic conversation closing in Multichat? In this article, you will learn: - [**How to turn on automatic conversation closing?**](https://help.brandwizard.io/knowledge/how-to-set-up-automatic-conversation-closing-in-multichat#How_to_turn_on_automatic_conversation_closing) - [**How does automatic closing work?**](https://help.brandwizard.io/knowledge/how-to-set-up-automatic-conversation-closing-in-multichat#How_does_automatic_closing_work) --- Automatic closing lets you close conversations that have had no activity for a set amount of time. This helps when customers often don't say that their issue has been resolved, so open conversations keep piling up in the list. **Attention!** Only an administrator can change this setting. ---   ### **How to turn on automatic conversation closing?**   Go to **Settings → Conversation Workflows** and turn on the **Auto-resolve conversations** toggle.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/c23f8f4e663c4ed1a1db036f729f26d98ab6b190)   The following fields will appear. Fill them in: - **Inactivity duration** - enter how long a conversation can stay inactive before it is closed, and choose the unit: **Minutes, Hours**, or **Days**. You can set from 10 minutes to 999 days. - **Custom auto-resolution message** - write the message the customer will receive after the conversation is closed. To insert a variable into the text, such as **Contact name** or **Source name**, type **{{** and select it from the list. - **Skip conversations waiting for agent’s reply** - turn this on if conversations should not be closed when the last message is from the customer and they are waiting for a reply. - **Send the CSAT survey on auto resolution** - turn this on if the customer should receive a CSAT survey after the conversation is closed automatically. Off by default. - **Add label after auto-resolution** - click **Select a** **label** and choose the tag that will be added to the closed conversation. Click **Save Changes**.   ![](https://roketdata.helpdeskeddy.com/ru/file/kb_inline_image/a605b73884ab3e25911cd5d777bc6f3eba24651d)   **Attention!** If you turn off the **Auto-resolve conversations** toggle, the settings are reset immediately, without clicking **Save**.   ---   ### **How does automatic closing work?**   Multichat checks conversations every 5 minutes, so a conversation may close a few minutes later than the set time. Only open conversations are closed. Pending and snoozed conversations are not closed. When a conversation is closed automatically, the customer receives the auto-close message, the selected tag is added to the conversation, and then the conversation is closed. If the CSAT survey is turned on, the customer receives it last. A system message appears in the conversation feed, for example: Conversation closed by the system due to 10 minutes of inactivity. **Attention!** If the source doesn't allow messaging the customer (for example, the 24-hour WhatsApp window has expired), the auto-close message will not be sent. A note about this will appear in the conversation feed. 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