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How to read the Inboxes Report?

In this article, you will learn the following information:

This report allows you to track the performance of a specific inbox and evaluate the effectiveness of responses and resolutions, helping to improve service quality.

To access the report, go to Reports → Inboxes.

 

 
 

How to filter the report?

 

The data on the page is displayed depending on the selected period:

  • Last 7 days.
  • Last 30 days.
  • Last 3 months.
  • Last 6 months.
  • Last year.
  • Custom date range.

 

 

When selecting the Custom date range period, a calendar will appear where you can choose the required dates.

 

 

Enable the toggle in the upper-right corner of the screen to adjust report metrics for working hours.

If the Business Hours option is enabled for a channel, the report data will be calculated based on working hours. You can set working hours in the channel settings by going to Settings → Inboxes, then clicking the edit button (pencil icon) for the selected channel.

 

 
 

How to download the report in .csv format?

 

To export data by inboxes, click Download inbox reports.